Windows 10: Can't use windows hello pin

Discus and support Can't use windows hello pin in AntiVirus, Firewalls and System Security to solve the problem; I tried to set up my pin on my new laptop because I don't want to login using my long password but it doesn't work. If my laptop isn't connected to the... Discussion in 'AntiVirus, Firewalls and System Security' started by PiyaPiya, Aug 30, 2020.

  1. PiyaPiya Win User

    Can't use windows hello pin


    I tried to set up my pin on my new laptop because I don't want to login using my long password but it doesn't work. If my laptop isn't connected to the internet it always shows "Your device is offline. Use another Sign-in method blablabla", but if it's connected to the internet, it says "something's wrong blablabla", then asked me to reset/setup my PIN again. It's so frustrating, I can use my pin perfectly fine on my previous laptop same microsoft acc with or without connected to the internet!!

    :)
     
    PiyaPiya, Aug 30, 2020
    #1
  2. Anne Ros Win User

    Login with PIN and Hello

    Hi Jean,

    Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
    you answer the questions below?

    • How are you setting the PIN and Hello?
    • Which build version of Windows is your PC running on?
    • Were there any error codes or messages?

    In the meantime, we suggest that you follow the steps below on how to set up PIN.

    • Open Settings.
    • Select Accounts.
    • Click Sign-in options.
    • Click the Add button for the PIN and set your PIN.
    • Do the same for the Windows Hello.

    Looking forward to your response.
     
    Anne Ros, Aug 30, 2020
    #2
  3. windows hello and pin

    Hi,

    This error code is usually caused by corrupted Windows system files. For better assistance, we would like to ask the following:

    • What happens when you're trying to set up Windows Hello or a pin on your computer?
    • Is there an error message displayed when setting up Windows Hello or a pin?
    • What troubleshooting steps have you done so far?
    • How did you reinstall Windows?

    Looking forward to your reply so we can provide the best resolution for you.
     
    Gerard Qui, Aug 30, 2020
    #3
  4. Noor_Azam Win User

    Can't use windows hello pin

    Unable to setup Windows Hello, error: incorrect pin

    Hello,

    Thank you for writing to Microsoft Community Forums.

    May I know the complete error code or error message that you are receiving when you try to setup Windows Hello?

    Do you have any other user account on the computer?

    If yes, does Windows Hello work on that account?

    If Windows Hello is not setup on other account, please setup it up and check if it works so that we can narrow down the issue for you.

    I suggest to remove the pin and setup a new pin on the child account and check if it works with Windows Hello.

    Please follow the steps below to remove and re-add the PIN:

    • Press Windows logo key + I to open Settings.
    • Select Accounts.
    • Click on Sign-in options.
    • Under PIN, remove the pin. There will be prompt to enter password, enter the password and removed the PIN.
    • After the pin is removed, please click on
      Add to setup pin for the account.
    • After setting up a new PIN, try to set up Windows Hello.


    Hope it helps.

    Regards,

    Noor Azam S

    Microsoft Community – Moderator
     
    Noor_Azam, Aug 30, 2020
    #4
Thema:

Can't use windows hello pin

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