Windows 10: Can't use windows hello pin

Discus and support Can't use windows hello pin in AntiVirus, Firewalls and System Security to solve the problem; I tried to set up my pin on my new laptop because I don't want to login using my long password but it doesn't work. If my laptop isn't connected to the... Discussion in 'AntiVirus, Firewalls and System Security' started by PiyaPiya, Aug 30, 2020.

  1. PiyaPiya Win User

    Can't use windows hello pin

    I tried to set up my pin on my new laptop because I don't want to login using my long password but it doesn't work. If my laptop isn't connected to the internet it always shows "Your device is offline. Use another Sign-in method blablabla", but if it's connected to the internet, it says "something's wrong blablabla", then asked me to reset/setup my PIN again. It's so frustrating, I can use my pin perfectly fine on my previous laptop same microsoft acc with or without connected to the internet!!

    PiyaPiya, Aug 30, 2020
  2. Anne Ros Win User

    Login with PIN and Hello

    Hi Jean,

    Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
    you answer the questions below?

    • How are you setting the PIN and Hello?
    • Which build version of Windows is your PC running on?
    • Were there any error codes or messages?

    In the meantime, we suggest that you follow the steps below on how to set up PIN.

    • Open Settings.
    • Select Accounts.
    • Click Sign-in options.
    • Click the Add button for the PIN and set your PIN.
    • Do the same for the Windows Hello.

    Looking forward to your response.
    Anne Ros, Aug 30, 2020
  3. windows hello and pin


    This error code is usually caused by corrupted Windows system files. For better assistance, we would like to ask the following:

    • What happens when you're trying to set up Windows Hello or a pin on your computer?
    • Is there an error message displayed when setting up Windows Hello or a pin?
    • What troubleshooting steps have you done so far?
    • How did you reinstall Windows?

    Looking forward to your reply so we can provide the best resolution for you.
    Gerard Qui, Aug 30, 2020
  4. Noor_Azam Win User

    Can't use windows hello pin

    Unable to setup Windows Hello, error: incorrect pin


    Thank you for writing to Microsoft Community Forums.

    May I know the complete error code or error message that you are receiving when you try to setup Windows Hello?

    Do you have any other user account on the computer?

    If yes, does Windows Hello work on that account?

    If Windows Hello is not setup on other account, please setup it up and check if it works so that we can narrow down the issue for you.

    I suggest to remove the pin and setup a new pin on the child account and check if it works with Windows Hello.

    Please follow the steps below to remove and re-add the PIN:

    • Press Windows logo key + I to open Settings.
    • Select Accounts.
    • Click on Sign-in options.
    • Under PIN, remove the pin. There will be prompt to enter password, enter the password and removed the PIN.
    • After the pin is removed, please click on
      Add to setup pin for the account.
    • After setting up a new PIN, try to set up Windows Hello.

    Hope it helps.


    Noor Azam S

    Microsoft Community – Moderator
    Noor_Azam, Aug 30, 2020

Can't use windows hello pin

  1. Can't use windows hello pin - Similar Threads - Can't hello pin

  2. Problem using Windows Hello PIN

    in Windows Hello & Lockscreen
    Problem using Windows Hello PIN: Hi I have just signed up to windows hello with a new pin. Now when I sign in I have to do It twice. One image is superimposed on another. My computer works eventually but this is annoying.[Original Title: windows hello]...
  3. Windows Hello Pin

    in Windows 10 Customization
    Windows Hello Pin: So for the last few months almost a year now, I have had to change my Windows hello Pin, the 8 digit pin number, about 15 times or so... when I go to my settings to change/remove/fix my pin number, it says that It is unavailable to me and to click to learn more, its the same...
  4. windows hello pin

    in Microsoft Windows 10 Store
    windows hello pin: when logging into the microsoft store it asks for the PIN. i said i forgot it so followed the instructions to “reset it” i got to the settings and it says “this option is currently unavailable- you must add a password before” so what do i do?...
  5. can't enter a pin on hello pin creation screen

    in Windows Hello & Lockscreen
    can't enter a pin on hello pin creation screen: I have a brand new HP desktop that I've never been able to use. It first asks for a password which I'm able to key. Then it goes to a create a hello pin entry screen. It doesn't allow me to enter anything. If I cancel or try to get out of the screen, it displays a message...
  6. Can't change Windows Hello PIN

    in Windows 10 Ask Insider
    Can't change Windows Hello PIN: I'm using Windows Hello Face as a primary sign-in option and have PIN as a back-up option. PIN was set long ago with my personal account before several Windows 10 updates and I'm still using it when Hello Face failed to recognize my face every once in a while. I just found...
  7. Can't use Windows Hello & Pin

    in Windows Hello & Lockscreen
    Can't use Windows Hello & Pin: I always use windows hello but all of a sudden it only lets me use a pin with the message"Your Pin is required to sign in". I can't even select windows hello. Tried to click "i forgot my pin" but my surface go didn't respond, and now i can't log in at all. Restarted...
  8. Windows Hello PIN?

    in AntiVirus, Firewalls and System Security
    Windows Hello PIN?: I am on a standalone local Windows 10 account and just started to experiment with Windows Hello with a PIN. Just have a few questions. Is it more secure than having a local account password? Is Windows Hello on NON-Domain joined accounts the same as Windows Hello For...
  9. Can't remove Windows Hello PIN

    in Windows 10 Customization
    Can't remove Windows Hello PIN: I want to remove Windows Hello PIN because I don't need it anymore, but why I can't remove it? Here's the screenshot [ATTACH] Thanks for helping!
  10. Re:- Can't use PIN on Hello Page

    in Windows Hello & Lockscreen
    Re:- Can't use PIN on Hello Page: In case anyone else faces this problem, here is an answer. I did a Web Search and found a Help Page with the answer. "For those who cannot use pin login, it is generally because the IPsec Policy Agent service hasn’t been turned on." Never having needed to address this...