Windows 10: Cant view certain pictures

I went to try and view my pictures and its telling me that I need CODECS, so I downloaded it and paid for it from Microsoft and when I try to install it, it tells me that I don't have a program to install it. Says I don't have any applicable devices on my account. it wont let me open the .HEIC files. But when I open Windows live photo gallery it asks if I want it to open those types of files and I said yes, but it still wont open.


Not very computer savy, so any help is appreciated

:)

 

File Explorer and viewing pictures

Hi,



Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

• 
  Open File Explorer.
  
• 
  Click on View Tab.
  
• 
  Select Detail panel.
  
• 
  Now if you click on any picture or file you will be able to see the information at the top right corner.
  

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Quick Access not searching Pictures folder


Summary, that last suggestion didn't work.

• I moved the pictures to another folder temporarily.

• Then I tried to remove the Pictures folder with option one at Add or Remove Folders from This PC in Windows 10 | Windows 10 Tutorials. Even after rebooting, the Pictures folder remained.
• So I tried using option two. Same thing: reboot >> Pictures folder still there.

• Since there were no troubleshooting steps for this scenario, just for the heck of it, I ran through the restore steps. Copied some pictures into the Pictures folder, ran a Quick Access search and initial problem remains: Searching all of QA doesn't find any files in Pictures folder, running search on just the Pictures folder does. I want to run a global search and find matching files in any/all of the Documents, Music, Videos, and Pictures folders.

That article dates from 2015 and I'm guessing is out of date. I hope it didn't create potential future problems in my registry.

Bottom line: I'm still looking for a fix.

 

How to display tile view for pictures in the File Explorer.

Hi Matthew,



I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.



This issue might occur if there is change in files view settings.



I suggest you to follow the steps below to turn on Tiles view of pictures.

1. Open File Explorer where pictures are present.

2. Right click on the blank space in the File Explorer.

3. Then click on View option from the list and choose
Tiles.





Please get back to us with an update on issue with Windows 10, we will be happy to help.



Thank you.