Windows 10: Case #7037513615 I need help from the escalation group

The customer service person who tried to resolve my problem with Windows 10 update opened a case #7037513615.After three hours of not listening to me and re-installing Windows 10 twice on my computer. He left me in far worse shape than I started. And on top of that he closed my case, did so against my instructions.He knew that he only made the problem worse and I asked him to refer the matter to the escalation group and have them call me. He eMailed me I had to start the process all over again.Microsoft knew all about the issue that I had. They wrote a paper on it as to how the problem was to

:)

 

Help choosing a new case

Don't really know how to help you. You are being vague. Here is what I would do. Choosing a case is aesthetics first. Shop NewEgg and list the cases you like and list them. Members will suggest the best choice from your selections.

 

Starting Home Group Listener gives no more endpoints available

Hi,

I suggest you to run the inbuilt home group Troubleshooter and check if this helps. Follow these steps to run the troubleshooter:

• In the search box, type ‘Troubleshooter’, and then click
  ‘Troubleshooting’.
• Click on view all.
• Select Home group from the list and follow the onscreen instructions.

Hope this helps. Get back to us with the results for further assistance.

 

regarding windows 10 home group options

Hi,

Thank you for posting your query on Microsoft Community. Let me assist you.

These may be the below possible reasons of you facing the issue. Please go through the points.

• If a Home group already exists on your network, you'll be asked to join it instead of creating a new one.
• If your PC belongs to a domain, you can join a home group but you can't create one. You can get to libraries and devices on other home group PCs, but you can't share your own libraries and devices with the home group.

If both the above scenarios doesn’t imply, then I would suggest you try the below steps.

Steps:

• 
  Switch to an Administrator user account, in case you are not using one.
  
• 
  Run a Home group Troubleshooter to fix the issue.
  

Refer the below steps to run a Home group Troubleshooter.

• 
  Press Windows + X keys on the keyboard and select
  Control Panel
  
• 
  Type Troubleshooting in the search bar on the
  Control Panel.
  
• 
  Click on View all on the left navigation pane. Click on
  Home group.
  
• 
  Click on Advanced on the Home group troubleshooter dialog box and click on
  Run as administrator (Enter the credentials if required).
  
• 
  Click on Next and follow onscreen instruction complete the
  Home group troubleshooter
  

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.