Windows 10: cd drive not working hp envy phoenix

cd drive not working hp envy phoenix

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how do I open the cd/dvd disk drive on the back of the HP envy all-in-one?

Hi,



Thank you for writing to Microsoft Community Forums.



For better clarity, please let us know:

• When you say, “how do I open the cd/dvd disk drive on the back” are you not able to open the drive to enter a disk or trying to replace the drive?
  
• What is the exact model number of the HP Envy PC that you are using? To check type:
  msinfo32 in the search bar on the Taskbar and hit
  Enter.
  

If the CD/DVD drive is not getting detected on the computer, I would suggest you to refer the steps mentioned in the HP article
HP PCs - CD/DVD Drive Is Not Detected (Windows 10, 8).



If you are unable to burn CD/DVD using the drive, I suggest you to refer the steps mentioned in the HP article

HP PCs - CD or DVD Drive Cannot Burn Discs (Windows 10, 8).



Please provide more information on the issue that you are facing to help you with the appropriate steps.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

HP Envy 23 DVD Drive no longer working

Hi, I have just upgraded to Windows 10 on my HP Envy 23 D116a and the DVD drive is not working.

It shows up in device manager as hp dvd a ds8a9sh, the driver is just a cd-rom driver though, I have tried updating the driver, deleting the driver and restarting.

When any disc is put in it does not show up in the drives list in file explorer.

Any ideas on what to try next?

Thanks

 

HP Envy 5530 scanner not working

Some tips:

• 
  When trying to scan from a computer, what is displayed on the printer?
  

• 
  Try making a copy of something from the printer itself. If that doesn't work, then the problem is with the printer itself. Contact HP Support for that. However, if it works, then it is a software issue.
  

• 
  Does the support guide for your printer have any instructions on resetting the printer, such as unplugging it?
  

See this thread on the HP Support Forums:

HP Envy 5530 will not scan - HP Support Forum