Windows 10: CD/DVD drive not recognized

Hey guys try this, It worked for me [FIX] Optical Drives (CD/DVD) Icon Not Showing in My Computer Window - AskVG and restart the PC

 

Thanks, but already tried those things and they didn't work.

Question: Would anyone with a working DVD drive in Win 10 be willing to post the contents of these 2 registry keys?

HKLM\System\CurrentControlSet\Services\atapi\

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

I noticed some stuff missing from the second key and am interested in seeing what a working config might look like. My DVD is currently showing in Device Manager under Other Devices, and status shows "working properly." No yellow triangles - but the system is acting like it isn't there. This is not a hardware problem since the drive works just fine when I'm running Ubuntu (Linux).

 

The solution to this problem is well simple..have to shut down your computer and switch port sata drive connector optica..power on again, and will have the icon for your optical drive and can give you normally use ..
(Sorry for my bad english)

 

I got mine to show up by uninstalling (right-click, uninstall) these entries in device manager:



Then rebooted.
My drive appeared again:



Hope it works for you.

 

Okay, thanks for something else to try. *Smile

Only problem is that didn't fix it either. The DVD is still in "other devices" in Device Mgr, but the properties show it correctly identified and that its supposed to be working.

For those suggesting swapping cables: my system is a laptop, and its not an option. The drive works in Ubuntu (Linux) just fine, so there's no hardware issue. It is visible in the BIOS settings too. Windows 10 just refuses to see the drive.

 

Gyrphon I found this solution posted in the Microsoft Community. I hope this will work for you. I'm just going to quote what I found.

 

Thank you very much! That fixed it for the most part, though device manager locked up on me but rebooting again cleared it up. We'll see how things go from here though.

I thought I had installed the new drivers when I ran the installer, but I guess not. Once the AMD SATA Controller showed up the drive became visible again. Now VLC can find and play DVD's again.

Added Microsoft Community to my collection of troubleshooting pages too. *Smile

 

Update:

This fix worked - but only once, then the dvd disappeared again and I think it may be time to start a new thread because something else is clearing going on here. I'll do some more checking today and see what happens.

 

Hi Gryphon,

did you get your DVD drive working in Win 10?

I have a Toshiba Portege R830 PT321A 01K00201 with a Matshita UJ8A2ES DVD drive.

in Win 7 it worked fine but since installing Win 10 it has completely disappeared from my system.

Many thanks in advance,

 

Well . . . its fixed for the most part, as you can see from the above posts. *Smile Part of the problem was the SATA controller driver on my Asus a53z laptop. Windows 10 used a generic driver, but loading a new driver got the DVD/RW recognized. It works now, but only if I put a disc in the drive and then boot into Windows 10. Then the system sees it. It does not see the empty dvd drive at all. (Yes, the "hide empty drives" setting is cleared in File Explorer.)

So, I'm considering started a new thread on this and see if we can help some others along the way.

 

I have the same problem and I also have a message every time I boot up that the Control Center didn't install, and I don't have any list of IDE ATA/ATAPI devices in Device Manager. If I can't fix this problem I will have to go back to using Windows 8.1.

 

Yes I'm thinking of rolling back to Windows 7. Does anyone know how to save the Win 10 download in case I change my mind?

I'm having no luck with getting my DVD player to work plus there are a couple of things that are annoying me about Win 10 already. Such as;

1. Not being able to easily locate commonly used programs such as paint without having to search for the exe file
2. Not being able to easily 'pin' files like commonly used spreadsheets to the start menu
3. The superfluous screen at the very beginning

I'm sure all these things are easily fixed, but Win 7 is going to have extended support until 2020, by which stage I'll probably be getting a new laptop anyway.

My DVD player doesn't exist at all in device manager, but it's there in the bios. Strangely, it's sort of there as a 'blank page' in file manager under 'devices and drives';

 

GRYPHON!

I registered here to thank you and to offer my fix in addition to your steps. DO NOT USE the AMD installer, just extract the EXE and manually update the driver for the SATA controller.

I had the SAME problem with my Wife's laptop after upgrading from 7-10 with the DVDRW showing as OTHER DEVICES. I followed everything I found on the net here till i saw that AMD has new chipset drivers. I ran into the same issue as you, it wouldnt work after install. So i manually installed the drivers and it worked!

Give it a try hope it works for you!

So, I'm considering started a new thread on this and see if we can help some others along the way.[/QUOTE]

 

Good to know. *Smile Thanks.

 

I went here [FIX] Optical Drives (CD/DVD) Icon Not Showing in My Computer Window - AskVG and applied the reg fix shown in Method 4. After rebooting all was fine.