Windows 10: CD/DVD IN MY LENOVO NOT WORKING OPEN THE DOOR INPUT A CD AND NOTHING HAPPENED THE CD/DVD...

claudebrandeau · Dec 15, 2018

THE CD/DVD IN MY LENOVO DOES NOTHING WHEN I PUT A CDC/DVD IN CONTROL PANEL CAN'T FIND THE CD/DVD ICON THE DRIVER IS UP TO DATE. TROUBLESHOOTING RESULTS OK this started when I downloaded Window 10. I test the drive and it showed that it is functional in device manager they are no cd/dvd icon.

thanks for considering my very frustrating issues I have tried several remedies with no success

:)

RAJU.MSC · Dec 15, 2018

CD/DVD device door fail

when disk is got stuck ,to eject , there is a small hole on DVD drive , insert safety pin in DVD drive hole ,dvd door will open , take the dvdrom,close it.

boot the windows into safe mode , try burning of cd or dvd , recheck the problems

TammyBennett1 · Dec 15, 2018

opening the cd door

I just got my inspiron 14 3000 and need to connect my wireless printer but don't know how to open the cd/dvd door.

DellySheCorte · Dec 15, 2018

CD/DVD drive not recognized

First, try inserting a disc in the drive, does it spin up?
--Yes, I put a blank CD in, and it spins up.

A few other suggestions

Try uninstalling the device in Dev mgr, wait 2 or 3 minutes and if Windows doesn't cycle though hardware changes, right click any device and select Scan for Hardware changes.

--Yes, I've uninstalled it and waited. Tried this with the CD in. Nothing happened after a few minutes, so I did the Scan for Hardware changes. Still Unknown Device. I've even tried updating and grabbing the drivers off the HP site, updating those drivers didn't help. Tried the update drivers, didn't fix the issue.

You might also want to check File and Folder options in File Explorer
press the blue file menu,
select Change folder and Serach options
select the View tab
is show empty drives selected?

---This was hidden. I've unhidden it as in the screen shot of my folder options.

It would help members if you could post a screen shot of Dev mgr device properties (post the first 4 tabs)

If it is an unknown device -post the General tab and the Details.
On the Details tab, select Hardware IDs from the drop down box

---Posting pictures.

I'm not sure if these suggestions will help. I had a similar issue with a CD drive on a Vista box, turned out to be a hardware issue on the Mobo. The optical drive is really controlled by a few settings (DVD, CD, Writer) and when it doesn't work, it is hard to diagnose.

If the device worked before (recently), it's a Win10 issue, and it might be version specific. There are known issues with AMD graphics drivers, this might extend to the chipset as well - those with Intel boards / CPUs can ignore this part. It's a guess anyway.

--Installed WIN 10 with this drive, it worked until 10 was installed.

If you're comfortable with hardware, you might try removing the optical drive from the box, restarting without it attached, and then shut down, reinstall the optical drive and start up the machine.

Follow instructions in the service manual for your device or on the mfr website.
Click to expand...

---I'm okay with opening latops. I've opened this one 3 times, adding SSD HD and upgrading RAM. I'll be able to try this later on, Friday, probably. With it spinning up when a CD is inserted, I'm not sure this would help. I'd appreciate advice on this.

Windows 10: CD/DVD IN MY LENOVO NOT WORKING OPEN THE DOOR INPUT A CD AND NOTHING HAPPENED THE CD/DVD...

CD/DVD IN MY LENOVO NOT WORKING OPEN THE DOOR INPUT A CD AND NOTHING HAPPENED THE CD/DVD...

CD/DVD IN MY LENOVO NOT WORKING OPEN THE DOOR INPUT A CD AND NOTHING HAPPENED THE CD/DVD...

CD/DVD IN MY LENOVO NOT WORKING OPEN THE DOOR INPUT A CD AND NOTHING HAPPENED THE CD/DVD...

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