Windows 10: CD/DVD inserted in drive, but get "No Disc in Drive Message"

I have Cyberlink’s Media Suite 12 resident on a Hewlett-Packard Envy TS 17 Notebook laptop equipped with an HP built-in drive (CDDVDVW SU-208CB) that will access CD's and DVD's. Windows 10 is the OS and up-to-date. The CD/DVD drive has always worked very well until recently. Now, when I attempt to play a DVD using Cyberlink PowerDVD I receive the message "No disc in drive E:" even though there is indeed a disk. This problem appears to have materialized following a series of Windows 10 updates based on hundreds of similar complaints from other individuals that I found in Internet tech forums. However, there is no problem playing a CD - that works fine. The 20 DVD discs that I’ve attempted to view all work fine in other DVD players (and were previously viewable in PowerDVD), so there’s nothing wrong with the DVDs. I have the same problem using VLC Media Player – it will not recognize the presence of the disc. I ran diagnostics on the drive, and was told that no problems were detected. So, I'm pretty sure it's not a hardware problem. I tried various suggestions I found in tech forums to resolve the issue, but none worked. This is consistent with the experience of other individuals as well. I turned to Cyberlink as well, and their suggestion was to reinstall all of the Cyberlink software. That did not clear up the problem. So, I do not think this is Cyberlink's issue. I have spent many hours trying to resolve the issue to no avail, so I'm hoping the Microsoft Community might offer a solution. Please keep in mind that I am a 72-year-old non technical person when it comes to this type of stuff, so any suggestions need to be clear, concise and in a step-by-step format. Thanks so much for your assistance.

:)

 

The DVD drive was not showing not recognised.

Thanks for info.

i have followed steps but still not working.

the DVDs/cd drive is shown in file manager and it shows it to be working correctly but when a cd/ dvd disc is inserted it is still not recognised.

If if I double click on the drive in file manager the disc is ejected and I am asked to insert a disc.

Any further suggestions?

regards

 

If I have a DVD in the Blue Ray drive, when I put a music CD in the standard DVD/CD drive I get a message "Please insert disc into drive."

I have a HP Desktop with two DVD/CD drives. One is a Blue Ray. Both function normally, except when I'm trying to use both at the same time. If I have a DVD in the Blue Ray drive, when I put a music CD in the standard DVD/CD drive I get a message "Please
insert disc into drive." What is going on?

 

Dvd drive not showing


Is this the HP 15r014tx in your system specs? If so, try the steps in this thread....
https://h30434.www3.hp.com/t5/Notebo...r/td-p/6186456

It may be that your DVD drive has a hardware failure (as was suggested in that thread).

More HP support and diagnosis suggestions here in their Help pages....

HP PCs - CD/DVD Drive Is Not Detected (Windows 10, 8) | HP® Customer Support