Windows 10: cd/dvd issues

hello : i cant get my vlc player to read any dvd's i put in the tray. Also, i dont have the quick assist app in my windows accessories.. PLZ help ty :

:)

 

CD/DVD issues AGAIN

Thank you for the prompt response.

To resolve the issue, please follow these steps:

Method 1

I suggest running the Hardware and Devices troubleshooter:

To open the Hardware and Devices troubleshooter, follow these steps:

• Click Start, type Control Panel and hit
  Enter.
  
• In the search box in Control Panel, type Troubleshooting and press Enter.
  
• Under the Hardware and Sound item, click Configure a device.
  • If you are prompted to enter an administrator password or provide confirmation, type the password or provide confirmation.

If your problem is not solved, try the next resolution.

Method 2

Update or reinstall the driver:

To update the driver, search for the driver on the device manufacturer's website, and then follow the installation instructions on the website.

To reinstall the driver, follow these steps:

• Click Start, type Device Manager and hit
  Enter.
  • If you are prompted for an administrator password or for a confirmation, type the password, or click
    Allow.
• In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click
  Uninstall.
• When you are prompted to confirm that you want to remove the device, click
  OK.
• Restart the computer.

After the computer restarts, the drivers will be automatically installed.

Update us with the results.

 

Lost DVD/CD drive in Windows 10.

Hi Lawrence,



Thank you for posting on Microsoft Community. We will assist you in resolving your issue.



Step 1: I suggest you to run the
Hardware and Devices troubleshooter by following the steps below and check if the issue is resolved.

• Press Windows icon key on the keyboard, type Troubleshooting and select the top most search result.
• Click on View all from left side panel of the screen.
• Select Hardware and Devices, click on
  Advanced option and check Apply repairs automatically
  option.
• Follow the on screen instructions.

Step 2: If the issue persist, I suggest you to uninstall the
DVD/CD drivers from the device manager by following the steps below and check if the issue is resolved.

• Press Windows icon key on the keyboard, type device manager and select the top most search result.
• Expand DVD/CD ROM drives, right click on the driver and select
  Uninstall option.
• Restart the PC for the Windows to install the DVD/Cd drivers automatically and check if the changes are effective.

Get back to us if you are facing further issues, we will be happy to assist.



Thank you.

 

Windows 10 and CD/DVD issue

Hi Sheri,

We apologize for the inconvenience caused and will assist you.

The issue might occur if the driver is not compatible. So I suggest you to install the CD/DVD driver in compatibility mode by following the steps provided below:

• Download the driver from the manufacturer’s website and save it on your local disk.
• Right click on the setup file of the driver and select
  “Properties”.
• Select “Compatibility” Tab.
• Place a check mark next to“Run this program in Compatibility mode” and select operating system from the drop down list.
• Let the driver install and then check thefunctionality.

Hope this helps. Keep us posted on the status for further assistance.