Windows 10: CD/DVD not Recognized

I have a Dell Inspiron 3650 desktop that doesn't see the DVD/CD player. I think this happened after one of one of the Windows Update. The CD/DVD is shown in the BIOS. When I go into device manager I see the CD/DVD. I then uninstalled the device, restarted the PC and it back in Device Manager, but still doesn't work. When I go into System Information the CD/DVD is shown, but it shows the drive as unavailable. Since the PC is fairly new and still under warranty Dell replaced the DVD/CD drive, but that didn't help. Dell is guessing is that the driver is corrupted and suggested I reload widows. Does anyone have an idea of a way to get the DVD/CD drive working without reloading Windows, all my programs and files. I takes me 2 days, which I don't have, to reload Windows, the programs, and my files.

:)

 

CD/DVD drive not recognized

---I'm okay with opening latops. I've opened this one 3 times, adding SSD HD and upgrading RAM. I'll be able to try this later on, Friday, probably. With it spinning up when a CD is inserted, I'm not sure this would help. I'd appreciate advice on this.

 

CD/DVD drive not recognized

First, try inserting a disc in the drive, does it spin up?
Sometimes, it takes media in the device to be recognized, rare for an optical drive though.

A few other suggestions

• Try uninstalling the device in Dev mgr, wait 2 or 3 minutes and if Windows doesn't cycle though hardware changes, right click any device and select Scan for Hardware changes.
  
  
• You might also want to check File and Folder options in File Explorer
  press the blue file menu,
  select Change folder and Serach options
  select the View tab
  is show empty drives selected?
  
  
• It would help members if you could post a screen shot of Dev mgr device properties (post the first 4 tabs)
  If it is an unknown device -post the General tab and the Details.
  On the Details tab, select Hardware IDs from the drop down box
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

I'm not sure if these suggestions will help. I had a similar issue with a CD drive on a Vista box, turned out to be a hardware issue on the Mobo. The optical drive is really controlled by a few settings (DVD, CD, Writer) and when it doesn't work, it is hard to diagnose.

If the device worked before (recently), it's a Win10 issue, and it might be version specific. There are known issues with AMD graphics drivers, this might extend to the chipset as well - those with Intel boards / CPUs can ignore this part. It's a guess anyway.

If you're comfortable with hardware, you might try removing the optical drive from the box, restarting without it attached, and then shut down, reinstall the optical drive and start up the machine.

Follow instructions in the service manual for your device or on the mfr website.

 

CD/DVD drive is not correctly displayed

All the resolutions listed under Method 1 apply to the cases when CD/DVD drive is not recognized by Windows or other programs. Fortunately, my drive is recognized by Windows and other programs. I tried all the step-by-step resolutions listed, but did not
work. For some reason, my CD/DVD drive icon is not the right icon for the drive, and is for compact flash. Any idea?

I also reset my BIOS settings back to factory reset, but it did not help.