Windows 10: cd "lost" in drive

Hello


My brand new Dell sucked up my printer cd. It's weird, I can get the door to the drive open, but no cd. Guess I didn't have it in tight enough...how do I take the top cover off? Or any suggestions?? I tried eject, etc...door will open, but again, the cd is stuck inside.

:)

 

CD drive error

1) Close all open programs
2) Click on Start, Run, and type REGEDIT and press Enter
3) Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class
{4D36E965-E325-11CE-BFC1-08002BE10318}
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

UpperFilters
LowerFilters
UpperFilters.bak
LowerFilters.bak
5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
6) After deleting the keys, close the Registry Editor
7) Reboot your computer
8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

And it likely has something to do with the emulated drive you have listed there.

 

Lost DVD/CD drive in Windows 10.

Hi Lawrence,



Thank you for posting on Microsoft Community. We will assist you in resolving your issue.



Step 1: I suggest you to run the
Hardware and Devices troubleshooter by following the steps below and check if the issue is resolved.

• Press Windows icon key on the keyboard, type Troubleshooting and select the top most search result.
• Click on View all from left side panel of the screen.
• Select Hardware and Devices, click on
  Advanced option and check Apply repairs automatically
  option.
• Follow the on screen instructions.

Step 2: If the issue persist, I suggest you to uninstall the
DVD/CD drivers from the device manager by following the steps below and check if the issue is resolved.

• Press Windows icon key on the keyboard, type device manager and select the top most search result.
• Expand DVD/CD ROM drives, right click on the driver and select
  Uninstall option.
• Restart the PC for the Windows to install the DVD/Cd drivers automatically and check if the changes are effective.

Get back to us if you are facing further issues, we will be happy to assist.



Thank you.

 

how to copy files from the CD to the Computer drive

Hi Hankriegler,

I would suggest you to follow the steps below:

• 
  Press Windows key + X.
  
• 
  Click file explorer from the list.
  
• 
  Select the CD/DVD drive and hit Enter.
  
• 
  Select the files you want to copy from the CD/DVD, then select the drive where you want to paste or save.
  

I hope the information is helpful.

Thank you.