Windows 10: cdrom

Windows 10 will read a cd but will not recognize a dvd. Anyone have any ideas? I have checked the device manager which shows my cdrom as working normally and I have run SFC and DISM. no problem shown. Why will it read a cd but will not even recognize a dvd?

:)

 

CDROM boot?

Can you flash a vid card useing a bootable cdrom?

 

Remove PUP application from DVD Drive (F CDROM


Here's a shorthand recap

Outstanding tasks:
HitmanPro - were the threats cleaned?
ESET online scan: running with auto set
Clean Boot
Reg key query
Bitdefender Rescue
TDSSKiller
Dism
SFC



Post# 1 Avast
Found a PUP
how-to-remove-driver-side-door-panel-150.ISO
The Holy Library
Holy.app
Holy.exe
8/3/2016
Post# 5 Downloads\how-to-remove-driver-side-door-panel-150.ISO
????? Avast msg says run Mnam?
Avast can not do anything, meaning "repair," "quarantine," or "delete,"
instead an "error" displays prompting me to run the Malwarebytes Anti-Malware scan ?????
Post# 7: Rkill log - No objects found to stop or kill


Post# 10 ISO deleted - in recycle bin
Myrna idenfies the downloader from us1 springfile org
mixed info on research - some malicious, some 1or 2 out of all AV products flagged it

AdwCleaner log - cleaned up minor PUPs
Post# 12 JRT & HitmanPro suggested

Post# 13 - eset online suggested

Post# 15 JRT log - nothing major

Post# 24
hitman results - no threats found
Threats detected 1,095 ?????
Post# 28 suggest Mbam

Post# 32 ESET online hangs at end

Post# 35 Mbam finds Trojan.Poweliks.B in HKU\S-1-5-21

Post# 36 Mbam log two threats quarantined

Post# 37
suggest remove the two threats
suggest TDSSkiller
Post# 38 suggest How to remove the Poweliks Trojan (Removal Guide)

Post# 39 starts ReImage debacle form ad on sevenForums

Post# 49 Avast flags Poweliks guide on bleeping

Post# 50
suggest Rkill and HitmanPro from the guide
follow up with Dism & SFC
Post# 52 correction
suggest Rkill, ESET Poweliks Cleaner, and HitmanPro from the guide

Post# 60 Rkill log
Terminates 1 process
* C:\Users\MyrnaZ\AppData\Local\Temp\{7E6122F0-DB5E-430A-A6AE-6F73E75D1A32}\{BCCE466F-5194-418B-B7A4-55A77A6E62F6}.exe (PID: 16284) [T-HEUR]
This was not found in the first Rkill. Probably belongs to ReImage
Post# 63 ESET Poweliks log - threat not found

Post# 71
suggest Clean boot
Rkill
Hitman
Post# 72
suggest TDSSkiller
Bitdefender Rescue
check reg for Poweliks keys
Post# 73 Hitman log
Were they cleaned or is that just what was found?
Post# 76 suggest ESET online scanner with autoclean set

 

CDROM Not recognized

CDROM Not recognized in Device Manager or My Computer.