Windows 10: Changed primary alias, can no longer login to original email account

A couple of weeks ago I became aware that my microsoft account had been compromised, so I changed my password, added a new email as my primary alias, and then blocked login access through the original email.

I did not delete the old email from my microsoft account, only blocked logins, but now it doesn't show up at all anymore on my microsoft account, and I obviously can't login to it anymore.

I am still able to receive email on the old address for now through my phone and laptop, which were already linked to it via the Outlook app and Windows Mail, but I'm worried about losing access permanently soon.

I've already changed everything important like paypal and such over to the new email address, but I'd still like to keep the original email available to me, at least, as well as add it to new devices at some point in the future.

Is there anything I can do?

submitted by /u/Raiden358
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:)

 

Unable to change primary alias - Microsoft Account

Hi John,

As per the description, you are experiencing issue with you are unable to change the primary alias for your Microsoft account on the system.

I certainly understand your concern and appreciate all your efforts in trying to fix this issue.

I would like to provide you with the information that
an account alias is an email address or phone number that you use to sign in to your Microsoft account. You can have multiple aliases, and use any of them with Microsoft services such as Outlook.com, Skype, OneDrive,
Office, Xbox, Windows and more.

Your primary alias appears on devices such as your Xbox, Surface, and Windows Phone, and is the email OneDrive sends from when you share. You can choose a different alias to be the primary one at any time.

An alias is also the best way to change your email, but keep all your mail.
Add an alias, then make the new alias primary. Then you can
keep or remove the original alias.

I would suggest you to try the following steps and check if that helps.

• Sign in to the
  Microsoft account website.
• Under Account aliases, click/tap on the Make primary link to the right of an
  
  added email alias you want to be your primary alias.

Note: The email alias at the top of the list without a Make primary link is your current primary alias.

• Uncheck the Send me promotional offers from Microsoft box if you like, and click/tap on Yes to confirm.

You may also try the following steps given below and check if that helps.

• Navigate to Start>Settings>Account>Your Account.
• In the right pane, click on Sign in with a local account instead.
• Provide your current Microsoft Account Password.
• Follow the on-screen instructions.
• You can leave the Enter Password option empty, however, it is highly recommended to keep a password on your system to keep it safe.
  

For reference:

I would suggest you to refer to the article given below and check if that helps.

Microsoft account help

Account & billing help - Microsoft Support

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

 

unable to make my email alias a primary - no primary link appears to the right of the alias

There is no primary link next to my email alias to allow me to make it a primary as noted in the instructions. Any ideas? I am using Windows 10 Pro (not available to click in the drop down)

• Under Account aliases, click/tap on the Make primary link to the right of an added email alias you want
  to be your primary alias.

Note: The email alias at the top of the list without a Make primary link is your current primary alias.

 

Windows Phone - changed primary alias on microsoft account, but windows phone still sends emails from my 'original' primary alias

Hi guys,

I recently switched my primary alias. On my phone my email account is indeed written as my new primary alias, however whenever i send emails, they are being sent from my original alias.

How do i get it to send from my new primary alias?

Thanks,

Beckie