Windows 10: Changing Desktop Shortcut Icons

I have a new computer just 8 days old. I run Windows 10 ver. 1909 and have an office 365 subscription. 2 days ago Windows Update installed its updates and then Office 365 tried to update and it crashed. This has happened to me before a while back on another computer and the MS technician said MS was aware of this happening and working on a solution.

Apparently this Office crash did more than destroy Office 365 because when MS Office 365 support tried reinstalling it, 3 times, twice after completely uninstalling it, there was still a problem. Offices support technician transferred me to Windows 10 support and he determined that the Office crash had corrupted my user account. He managed to transfer all my files, programs, and desktop shortcuts to a new account. Then deleted my original account and renamed the new account to what I originally had. Most all is working great.

Sorry for the lengthy explanation but I thought it may be important to know this. So here is my question.

My desktop shortcuts do take me to the WEB sites they are supposed to but I do have a problem. I am no longer able to change the icons to what I want them to be and what they were before this crash. I still have all the icons in a folder but when I try to change a shortcuts icon, it looks like it is working and the last step, hitting the OK key causes it to revert back to the browsers default icon. I can change these icons but not to what I want them to be.

Any ideas how I can fix this so I can once again use the icons I want?
Thanks

:)

 

Desktop Shortcut Icons

Hi Mik-Dav,

The desktop shortcut created for a specific website should bear the website's actual logo. With what you've experienced, there could be something wrong with how the shortcut was created.

If you've created the shortcut by selecting Create shortcut, then we suggest that you try the other way, that is by dragging the website icon that appears in the address bar to your desktop. Follow these steps:

• Using Internet Explorer, access a website.
• Once the website opens, you will see its icon in the address bar.
• Click and drag the icon on your desktop.

The website shortcut bearing its actual logo should now be saved on your desktop.

Let us know if you need further help.

Regards.

 

Desktop Shortcut Icons

I tried using Edge that comes with the computer and I can see the logo you are talking about. When I try to drag it to the desktop you can see that I have it but as soon as I drop it the window opens rather than putting the shortcut icon on the desktop.

 

Desktop Icons

Hello Glenda,

Share this information to assist you better.

• Is the issue particular to the Comcast?
• Have you installed all the pending updates?
• Did you try changing icons of other shortcuts?

Follow the steps and check if it helps:

Step 1: Press Windows+I to open Settings panel, and click
Personalization to access Personalization settings.

Step 2: Tap Change desktop icons on the top left in the Personalization window.

Step 3: In the Desktop Icon Settings window, select the icon of
This PC and click Change Icon.

Step 4: Choose a new icon from the list, and tap OK.

Step 5: Click OK to confirm the change.

Let us know the status of the issue.