Windows 10: Changing email address gives MSO Outlook problem

Discus and support Changing email address gives MSO Outlook problem in Microsoft Office and 365 to solve the problem; I am changing my normal email address from one I've had for many years from "mail.com" to a gmail address. I use MSO Outlook 2010 on my PC to handle my... Discussion in 'Microsoft Office and 365' started by tpriest, Jul 16, 2019.

  1. tpriest Win User

    Changing email address gives MSO Outlook problem


    I am changing my normal email address from one I've had for many years from "mail.com" to a gmail address. I use MSO Outlook 2010 on my PC to handle my emails, both for my main email address and other, lesser used ones. Each address has a different Outlook .PST file. The main one, and the one for my current normal email address, being outlook.pst. I use POP email.

    When I've changed to using my gmail address I want to keep using outlook.pst for my main email.

    For, hopefully, ease of understanding, let's assume these are the email addresses:-

    email-1 is my old normal address
    email-2 is my new gmail address.

    My plan has been to create another .pst file, email-1.pst, and setting it to handle newly received email for email-1.

    Change the account details for outlook.pst to the email-2 account, both the normal details and the additional details.

    This is working fine in that new email-1 emails go into the Inbox in email-1.pst, and emails sent from there are fine; new email-2 emails go into the Inbox in outlook.pst, and emails sent from that account are - almost - fine.

    And there's the rub.

    An email sent from email-2 goes out apparently ok, and looks ok to my son, a gmail user.

    However if I send an email to myself from the email-1 account, Outlook shows in the From info

    my_name <L: [email protected]>; on behalf of; my_name <L: [email protected]>

    Looking at the email properties I see

    Sender: my_name <L: [email protected]>
    From: my_name <L: [email protected]>
    X-Google-Original-From: "my_name" <L: [email protected]>
    Reply-To: <L: [email protected]>

    So despite me choosing the correct From email in the drop-down list it still uses the old email address in the From data.

    Thoughts on what I've done wrong would be most welcome.

    TIA

    :)
     
    tpriest, Jul 16, 2019
    #1
  2. Frick Win User

    Group Email In Outlook 2016? Need Help!

    You might want to hide the address dude.
     
    Frick, Jul 16, 2019
    #2
  3. Group Email In Outlook 2016? Need Help!

    The screen shot looks like that's where she would CREATE a new group. What is on the "Send/Receive" tab?

    Check this site out...

    How to Create Custom Groups in Outlook 2016

    After step 7, it tells you how to send to a group.
     
    nolafotoknut, Jul 16, 2019
    #3
  4. Melvis Win User

    Changing email address gives MSO Outlook problem

    Group Email In Outlook 2016? Need Help!

    Hi guys,

    I have a client with a problem in outlook 2016 with her not been able to do a group email. She said she could just click on the group button on version 2007 outlook and then (I guess) select the group of people you wish to send a email to. But in this new version she cant as the group button or selection is greyed out. I honestly have no clue as I don't use the program but was wondering if anyone on here has any idea?

    I have uploaded a pic of a screen shot of her outlook 2016 with the greyed out group option.

    If anyone has any clue or suggestions to give me to give to her that would be great *Smile Changing email address gives MSO Outlook problem :)

    Thanks!
     
    Melvis, Jul 16, 2019
    #4
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Changing email address gives MSO Outlook problem

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