Windows 10: Charged my card but still says I need to buy Microsoft 365

I purchased the personal version of Microsoft 365 logged into my account on my phone. Upon completing payment it went to a dead link. My card was charged and I have no record of purchasing the app in my account. This is disappointing. Why would there be a dead link after payment that removes my ability to get the product?Tried to use my laptop as well to download but still saying I don't have it.The dead link is a page that says:This stores.office.com page can't be foundNo webpage was found for the web address:https://stores.office.com/myaccount/home.aspx?omkt=en-US&ref=UnipuxPostAcquisiti

:)

 

Paying for Microsoft 365

Credit card seems to be required (but can be expiring soon, or auto-renewal can be canceled immediately):

Credit card required for Office 365 – why?


It may be possible to conduct the purchase (cheaper) by some other means elsewhere:

6 steps to saving on Microsoft 365 renewals or first purchase

 

Cortana & Office 365 Integration

We are trying to integrate Cortana with our Office 365 subscription, but it never works. Here are the steps we have done:

• Turned on Cortona in the Office 365 Admin portal
• We are using Windows 10 1703 – connected Office 365 service to Cortana

Did the same on windows 10 mobile with no luck, Cortana says its connected to Office 365, but sees no data and we are getting zero errors

We went rough office 365 support first and tried all fo their suggestions, they kicked us over to Windows support which is currently closed.

We are on v1703 with all updates in place, it does not work on Windows 10 desktop or mobile

any ideas? I can give you all steps 365 support had us run through if that will be helpful

Thank you

Doug