Windows 10: Charging problem

Hey guys! I need everyone's help. I have an Acer laptop that sometimes freezes when I plug in the power pack. Anyone with a permanent solution to this problem? The temporal solution is unplugging the laptop. Thanks.

:)

 

charging problems

Hi Lisa,

The charging capability of the device depends on the charger adapter, battery, and power settings. Hence, the laptop will not charge if one component fails to work. For us to know why it won't charge, we'd like to ask the following:

• Are there any error messages or return codes to explain the problem?
  
• How old is your laptop?
  
• To avoid repetition, can you provide us with all the troubleshooting steps that you've done so far?
  
• Is this an ongoing event or a recent incident?
  
• Were there any changes, recent updates, and newly installed applications on your device that may have affected your computer's charging performance?

Additionally, you can run the Power troubleshooter to diagnose the power settings. To do so, follow the steps below:

• Type Troubleshooting in the Cortana search bar and press
  Enter.
• A window will open. Click View All in the left side pane of the window.
  
• Click Power to run the troubleshooter.
• Let it finish and check for the details of the troubleshooter.

We'll keep an eye out for your response.

 

Windows 10 1709 System Restore problems...


That seems to be an attempt at Option 2 in the tutorial, which requires you to
a. Boot to a command prompt (Did you?)
b. You then seem to be mixing steps 3,4 and 5, thus your command is incorrect.

I suggest Option 1 is easier.

If you still have problems, please repost listing each specific step and saying which option from the tutorial you are using. Thanks.

 

My Computer is Plugged in but not Charging

My laptop computer is plugged in but not charging. The power supply will maintain the charge level (%), but not add to it. Removing and reinserting the battery allows the power supply to add to the % charge to 100%.

Steps performed:

• Turning the computer off and restarting it returns the computer to the Plugged in, Not Charging state.
  
• Removing the battery again allows one complete charge, after which the laptop would no longer charge again.
  
• I have used more than one power supply with the same condition.
  

To resolve the issue, I remove the battery, obtain a complete charge, and maintain this charge by always keeping the power supply plugged in.

What is the root of the problem?