Windows 10: Child Account not accounting for ScreenTime properly

Discus and support Child Account not accounting for ScreenTime properly in User Accounts and Family Safety to solve the problem; Hello, my son Joe complained he couldn't login to our Windows 10 computer this AM. I logged into my parent account, and noticed that he had used... Discussion in 'User Accounts and Family Safety' started by GerrySimmons, Feb 14, 2020 at 11:47 AM.

  1. Child Account not accounting for ScreenTime properly


    Hello, my son Joe complained he couldn't login to our Windows 10 computer this AM. I logged into my parent account, and noticed that he had used 7+hours of screentime on this machine yesterday and today it's 8AM. He insisted that he had not left his account logged in. So, I went to the logs.


    You can use the Event Viewer to see this information.


    1. Open Control Panel /Administrative Tools. Double Click the Event Viewer.


    2. In the Event Viewer, in theNavigation Pane on the left side.


    a. Expand Applications and Services Logs / Microsoft /Windows / User Profile Service


    b. Click the Operational folder.


    3. At the top of the Center section, you will see the Events list sorted byDate/Time and Event ID.


    a. The Event ID 2 is aLogon and the Event ID 4 is aLogoff.


    4. Select one of these events and, in thebottom pane, you will see the information showing theUser Name that was Logged on orLogged Off on that date at thattime.


    a. Scroll down to theDate and Time that you are looking for.


    From this log, you can see that Joe logged in


    Child Account not accounting for ScreenTime properly a735fde6-591e-49bf-806e-ac453e4bde1b?upload=true.png

    ... and logged out

    Child Account not accounting for ScreenTime properly 8f1b33ba-552f-4b32-b6f9-e767228f4a74?upload=true.png

    and attempted to login in today, and it failed because supposedly he had used 7+ hrs of screen time out of the 3 hrs allocated.


    Child Account not accounting for ScreenTime properly a99c95d5-64bb-4761-aabc-b9f37d7b9791?upload=true.png


    What gives?? I count on these screen time logs to accurately +/- represent my childs usage. His 2 siblings logged in and logged out after he did on 2/13 and they were recorded accurately!!


    ????

    :)
     
  2. Jan123 Win User

    Child Account Get Greyed Out


    Thanks for the suggestion, but I did the following instead.

    I have another laptop, 2 weeks old, with Windows 10 Home on it.

    On that one, I tried the same steps with the child account, and got the exact same results.
     
  3. Child account

    I did set up a Child account, I did fallow all the steps window ask, the account say that the child is in the family, when I tried to log, give me the message "The Profile Service service Failed The Sign-in. User Profile cannot be loaded".

    Answering your questions:

    • Did you make any changes to the child account prior to the issue? No, I did not make any changes.
    • Since when you are facing this issue? Right from the start. I never got to login.
    • Are you able to login with other child accounts on the computer? No
    I suggest you to restart the computer once and check if you are able to login to the computer. I did, the same problem, I do not have any problem with my account or my wife.

    Thank you for your help.

    David.
     
    David EDongo Sr, Feb 14, 2020 at 11:49 AM
    #3
  4. Liezl Fal Win User

    Child Account not accounting for ScreenTime properly

    converting adult account to child account

    Hi,

    We would like to verify some information so we can properly isolate the issue.

    • Have you converted the existing adult account to a child account before trying to create a new one?
    • Or, were you on the process of converting the adult account to a child account when you got the error message?
    We will wait for your reply.

    Regards.
     
Thema:

Child Account not accounting for ScreenTime properly

Loading...
  1. Child Account not accounting for ScreenTime properly - Similar Threads - Child Account accounting

  2. Stuck as a child account

    in User Accounts and Family Safety
    Stuck as a child account: I am currently trying to get chrome working for my pc and need a parents permission. The issue is I'm not in a family group anymore, how can I make my self into an adult account....
  3. Child Account Access

    in Windows Hello & Lockscreen
    Child Account Access: I created an account on a new laptop for my child, but as soon as I completed the process, it said the password was incorrect. I tried multiple versions of what I used, but nothing worked. I cannot get into the account. The account is listed under my account in family, but...
  4. Changing an adult account into a child account

    in User Accounts and Family Safety
    Changing an adult account into a child account: I know that this has been asked before, but has there been any updates on this? When we got my child the Xbox, we set set it up with my account. Now I would like to set up the account or add him as a child, to be able to use parent controls. I do not want him to lose his...
  5. Problems with child account

    in User Accounts and Family Safety
    Problems with child account: I've sign my brother as a child account but it seems like there's no updates at all. To be more specific, I the newest acitivities I can see was from SIX days ago. What's the problem and how to solve it???...
  6. Child Microsoft Account

    in User Accounts and Family Safety
    Child Microsoft Account: HI I set up a child account with the correct birthdate that shows my childs age as 12y old - however it lists him as an Adult - How do I change him to a child. https://answers.microsoft.com/en-us/windows/forum/all/child-microsoft-account/deed6fb6-15a1-4b74-b6f5-6d4a1cd23d5f"
  7. Child account

    in User Accounts and Family Safety
    Child account: In a family account does each member have their own username and password. https://answers.microsoft.com/en-us/windows/forum/all/child-account/d65f128a-8426-4d48-92ac-49c946496ea8"
  8. child account activity

    in User Accounts and Family Safety
    child account activity: I need to recover my child's account activity. We have an emergency situation. Activity reporting has worked just fine in the past. Now that it is absolutely crucial that I see my child's activity, it does not show up. I spoke to a representative and she told me that...
  9. Child account email

    in Windows 10 Software and Apps
    Child account email: Why can I not block a child account access to the mail app? Why are discussions about this locked? This is egregious. https://answers.microsoft.com/en-us/windows/forum/apps_windows_10-outlook_mail/child-account-email/873519b7-34d3-4618-8291-351e3c64f967
  10. Child accounts

    in User Accounts and Family Safety
    Child accounts: Does anyone use child accounts on Windows 10? We have multiple user logins and one of these is a child account. Our son is not actively using it as he is a bit young but thought I'd get it setup. Trouble is unlike the adult accounts it is really frustrating to use with edge....