Windows 10: Child account password forgotten

Hi,

we set my child up with an email account so he could access some online information on his playstation. We have never used this email but it is linked to my family account. He needs to access his email to verify his playstation log in but has now forgotten his password.


we have tried repeatedly to reset it from my family but we cant log in, as we dont know the password, and when we go through all the steps to reset it, it just tells us we have not given enough information. He hasnt ever sent an email so we cant give any more information.


Given that it is attached to my account surely they have enough information to find it?


How can we reset his password?


Thanks,


Jonathan

:)

 

Child Account Password

My child has a Microsoft account but he's forgotten his password. How do I recover or change his password?

 

Forgot Child's Password

Hi Jason,

It's possible that you'll be able to change the password through your own administrator account. Just to confirm, is your daughter's account a Microsoft account, or a local user account?

If it's a local account, remove or change the password from the Control Panel. Sign in using your administrator account, then follow these steps:

• Click Start.
• Type Control Panel and press Enter.
• Click User Accounts.
• Click Manage another account.
• If the User Account Control window pops up, click Yes.
• Choose the local account that you want.
• Click Change the password.
• Leave the password fields empty if you want to remove the password. Otherwise, enter the new password that you want to use, as wells as a hint and click
  Change password.

If it's a Microsoft family account, follow these steps to remove your child's account:

• Log in using your adult account
  here.
• On the right side of your child's account, click Remove.
• Click Remove again.

After removing the account, you can set up your child's account again. Make sure that you have the correct password when you sign in.

Let us know if you're able to change or remove the password of your child's account after following these steps.

 

Child Account Password

Hello Michael,

The method of changing the password for a child account is similar to that of the other accounts. I would suggest you to refer to this
link to reset your child's account.

Should you have any other concerns, don't hesitate to post back.