Windows 10: Child account unable to logon PC

Discus and support Child account unable to logon PC in User Accounts and Family Safety to solve the problem; Hi, I re-installed my laptop and logged on with my Microsoft account. I have a family group with a child account for my daughter. If i logon to the... Discussion in 'User Accounts and Family Safety' started by Kåre Mai, Feb 13, 2020.

  1. Kåre Mai Win User

    Child account unable to logon PC


    Hi,


    I re-installed my laptop and logged on with my Microsoft account. I have a family group with a child account for my daughter.


    If i logon to the family management website the device is there and it also shows up under "Family Devices" where theres an icon for my daughters account.


    If i open her account it says that she's connected to the laptop.


    On the laptop, if i goto Settings > Family & Others it says that she can't sign in while it shows the Block button.


    If i hit it it asks if i want to block her from logging on this PC. If i then say 'Yes' then it says "Can't sign in" and shows the Allow button.


    If i then hit the Allow button it asks me if i want to allow sign in for this PC and i say 'yes'. But it still just shows "Can't sign in".


    If i then logs off windows it then shows her microsoft account email. If i clock this it shows a "Log on" button. If i hit this button it says "Just a moment" briefly and then just shows the button again after which nothing happens if i click it.


    Why must it be so incredibly hard to get this to work? And why do i have to pay money to get microsoft support on phone for something thats broke in their product..

    :)
     
    Kåre Mai, Feb 13, 2020
    #1
  2. Jan123 Win User

    Child Account Get Greyed Out


    Thanks for the suggestion, but I did the following instead.

    I have another laptop, 2 weeks old, with Windows 10 Home on it.

    On that one, I tried the same steps with the child account, and got the exact same results.
     
    Jan123, Feb 13, 2020
    #2
  3. Not Tracking Web Browsing Activity on Child Account

    Hello,

    I had already read that article and tried all those steps mentioned before posting on this forum. Nothing worked. I am still not able to see the web activity on my child's account.

    I have already verified that the Family Safety Service is connected to my PC and that my child has the PC listed as a device on their account. My child's account is listed as "child" on my PC account settings. When I sign into the child's account, I have
    verified that Family Safe Monitoring is running because the icon is in the task bar.

    This response was not helpful, because as I stated in my original post, I had already read several articles on troubleshooting this issue and nothing worked.

    Can you offer me other suggestions that are not mentioned in that Wiki Article?
     
    CoriannFlores, Feb 13, 2020
    #3
  4. Child account unable to logon PC

    Child account

    I did set up a Child account, I did fallow all the steps window ask, the account say that the child is in the family, when I tried to log, give me the message "The Profile Service service Failed The Sign-in. User Profile cannot be loaded".

    Answering your questions:

    • Did you make any changes to the child account prior to the issue? No, I did not make any changes.
    • Since when you are facing this issue? Right from the start. I never got to login.
    • Are you able to login with other child accounts on the computer? No
    I suggest you to restart the computer once and check if you are able to login to the computer. I did, the same problem, I do not have any problem with my account or my wife.

    Thank you for your help.

    David.
     
    David EDongo Sr, Feb 13, 2020
    #4
Thema:

Child account unable to logon PC

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