Windows 10: Child account without link to family account

My child's microsoft account has been "orphaned" - there is no link to a family. Because of this, she cannot change settings to her account. In the forum, it is advised to unlink from her existing family administrator and then add her to my family. This is not possible, as we end up in a loop "you cannot invite this person as they are already in another family". When following the steps suggested there, you can't unlink her from that family as she does not have a family connection. Also, when she tries to change anything it says "you cannot make these changes due to age restrictions". In other

:)

 

family accounts

We appreciate the prompt response. Our next option is to re-sync the account by removing it and adding it again as a child account. To do this, here are the links for a detailed guide on how to remove and add a child account:

• To remove the child account, follow the steps provided on this
  article on how to turn off family features.
• To re-add the child account, follow the steps on this
  link and click the drop down-arrow to view the steps. You can either chose to create a new account or add an existing one.

Once you're done, log in to your device using the newly added child account and check if you encounter the same error.

Let us know if you encounter any challenges along the process.

 

Child's account history not showing up in Microsoft Family Safety

Just to confirm, have you tried using a different browser and check if the issue persists? Since doing the steps provided on the link didn't help you resolve your concern, we would suggest you to recreate your son's account on the Alienware computer. To
do so, kindly follow the steps below:

• Go to Settings.
• Click Accounts.
• Click Family and other
  users.
• Click Sign in with
  a local account instead (to convert her account to a local account).
• After doing so, delete the local account. To delete a local account, kindly follow the steps below:
  • Go to Settings.
  • Click Accounts.
  • Click Family and other
    users.
  • Click the local account and then, click Remove.
  • A new window will open, click Delete account and data.
• After deleting the local account, re-link the Microsoft account of your son as a user, then add it to your family.
  

For more information on how to add a child account to your family, kindly click
this link.

Let us know how it goes.

 

How to delete an adult account in the Family Settings.

Hi,

To resolve your issue, we suggest that you follow the steps below:

• As an adult in the family account, sign in with your Microsoft account.
• Under Your family, click
  Remove.
  
• Click the child account you want to remove, and click Remove.
• You will get an email confirmation once the child has been removed from the family.

Note: If you removed a Child account, it will be tagged as an "Orphaned account" and you will need to attach another "Parent account".

Regards.