Windows 10: Child cannot use credit to purchase minecoin

I have a child as part of my Microsoft family. On that account, they must ask any time they want to purchase something. I gave one child a $10 credit to use when they see fit.


Family / Child computer

1. In Minecraft Windows 10 Edition, click on the coin in the top right to purchase more coins. Currently a credit of 40 coins so it worked before.

2. Click on the $5.99 option to purchase more coins.

3. Click ask for permission to purchase coins.


Go to parent computer

4. Click Allow the purchasing of the minecoins.

*** Get prompted to add funds to the account.


There already is a $10 credit on the account, why can't I use that?


5. Call Microsoft and try and get them to help out why I can't use the credit. They couldn't figure it out. I was on the phone with them for an hour.

6. Call again to ask for a refund.

--- Refunds are not available for credits.


I have no idea what to do now. Microsoft has $10 I can no longer get back, nor use.

:)

 

Child account without Credit Card verification

Hi,

We appreciate all the information you've provided. We would like to isolate this concern for you. Kindly answer these questions:

• Are there any error codes/messages preventing you from performing the action?
• What steps are you trying to do in order to add the credit card to the child account? Do you experience similar issue with other browsers as well?
• What troubleshooting steps have you done so far?

Moreover, we suggest that you try to add the child account in this
link.

Let us know if you have additional questions.

 

Can't purchase apps on phone, adding credit card...

I have the exact same problem as heatherko.

Tried the 4 steps above and when I sign in to billing.microsoft.com I can see my credit card properly listed as a payment method.

But I cannot see it from zune.net, nor can I use it to purchase anything on marketplace as it keeps telling me there is no credit card on file.

Please try to sort this out. It is a very frustrating problem.

 

Better management of "child accounts" needed for purchases

Both myself and my daughter have Windows Phones, however I have set her account up as a child account. Normally I have the setting for "Purchases" disabled, however the process to buy apps on her account when needed is incredibly tedious.



1. Sign in as child on the zune.net website

2. Enable Purchases

3. Sign in as Parent to authorise the change

4. Wait *ages* for the change to take effect

5. Go back to the app store and buy the app (or wait if the change isn't in effect yet)

6. Once installed, repeat steps 1-4 to disable purchases again

7. Hope in the meantime your child hasn't taken the opportunity to buy lots of other stuff as well



It would be really great if a different system could be implemented. How about:

• Child tries to buy the app, a notification goes to the parent to "approve" the purchase, or;
• The parent is able to manage child accounts directly under their own zune.net account and can buy "on behalf of...". or;
• When the child tries to buy an app, it just prompts at that time for the parent to login to "sign for" and approve the purchase

I love the option to have and manage child accounts and the family security settings, but this particular process is really painful.



Regards,

Scott.