Windows 10: Child cannot use credit to purchase minecoin

Discus and support Child cannot use credit to purchase minecoin in Windows 10 Gaming to solve the problem; I have a child as part of my Microsoft family. On that account, they must ask any time they want to purchase something. I gave one child a $10 credit... Discussion in 'Windows 10 Gaming' started by MinionFactory, Oct 5, 2018.

  1. Child cannot use credit to purchase minecoin


    I have a child as part of my Microsoft family. On that account, they must ask any time they want to purchase something. I gave one child a $10 credit to use when they see fit.


    Family / Child computer

    1. In Minecraft Windows 10 Edition, click on the coin in the top right to purchase more coins. Currently a credit of 40 coins so it worked before.

    2. Click on the $5.99 option to purchase more coins.

    3. Click ask for permission to purchase coins.


    Go to parent computer

    4. Click Allow the purchasing of the minecoins.

    *** Get prompted to add funds to the account.


    There already is a $10 credit on the account, why can't I use that?


    5. Call Microsoft and try and get them to help out why I can't use the credit. They couldn't figure it out. I was on the phone with them for an hour.

    6. Call again to ask for a refund.

    --- Refunds are not available for credits.


    I have no idea what to do now. Microsoft has $10 I can no longer get back, nor use.

    :)
     
    MinionFactory, Oct 5, 2018
    #1

  2. Child cannot use credit to purchase minecoin

    I have a child as part of my Microsoft family. On that account, they must ask any time they want to purchase something. I gave one child a $10 credit to use when they see fit.

    Family / Child computer

    1. In Minecraft Windows 10 Edition, click on the coin in the top right to purchase more coins. Currently a credit of 40 coins so it worked before.

    2. Click on the $5.99 option to purchase more coins.

    3. Click ask for permission to purchase coins.

    Go to parent computer

    4. Click Allow the purchasing of the minecoins.

    *** Get prompted to add funds to the account.

    There already is a $10 credit on the account, why can't I use that?

    5. Call Microsoft and try and get them to help out why I can't use the credit. They couldn't figure it out. I was on the phone with them for an hour.

    6. Call again to ask for a refund.

    --- Refunds are not available for credits.

    I have no idea what to do now. Microsoft has $10 I can no longer get back, nor use.
     
    MinionFactory, Oct 5, 2018
    #2
  3. Child account without Credit Card verification

    Hi,

    We appreciate all the information you've provided. We would like to isolate this concern for you. Kindly answer these questions:

    • Are there any error codes/messages preventing you from performing the action?
    • What steps are you trying to do in order to add the credit card to the child account? Do you experience similar issue with other browsers as well?
    • What troubleshooting steps have you done so far?
    Moreover, we suggest that you try to add the child account in this
    link
    .

    Let us know if you have additional questions.
     
    PreciousLeb, Oct 5, 2018
    #3
  4. Child cannot use credit to purchase minecoin

    Can't purchase apps on phone, adding credit card...

    I have the exact same problem as heatherko.

    Tried the 4 steps above and when I sign in to billing.microsoft.com I can see my credit card properly listed as a payment method.

    But I cannot see it from zune.net, nor can I use it to purchase anything on marketplace as it keeps telling me there is no credit card on file.

    Please try to sort this out. It is a very frustrating problem.
     
    Stelios Mintsidis, Oct 5, 2018
    #4
Thema:

Child cannot use credit to purchase minecoin

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