Windows 10: Child Email Recover

If I am the administrator/parent on the family account why can I not recover an account. I have gone through the forgot password process but the automated system keeps determining that "Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership." My child has a Xbox gamer ID that is associated with this account and would like to get this account recovered.





Moved from: Outlook.com Email Adding email accounts

:)

 

Child activity reporting

Hello,

You might be facing this issue due to the account is not configured properly.
Kindly refer to the steps below on how to reconfigure your
Family Safety feature for your Windows 10 device.

To remove a child

• From a web browser, go to
  http://account.microsoft.com/family and sign in with the Microsoft account of an adult in the family.
• To remove a child, choose Remove at the top of the section labeled
  Select a child to view or edit their settings.
• Select the person you want to remove from the family.
• Select the Remove button that appears when you've chosen the person to remove.

To add a child to your family

• Sign in at
  account.microsoft.com/family.
• If this is your first time setting up a family, select Add a child.
  
  If you've already added child accounts to your family, go to Select a child to view or edit their settings and then select
  Add.
• Enter your child's email address and select Send invite. If your child doesn't have an email address, select
  Create a new email address for your child and follow the instructions on the screen.
  

If the suggestion above doesn't work, feel free to post back so we can further troubleshoot.

 

Child Account Get Greyed Out

Thanks for the suggestion, but I did the following instead.

I have another laptop, 2 weeks old, with Windows 10 Home on it.

On that one, I tried the same steps with the child account, and got the exact same results.

 

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