Windows 10: Child is unable to make purchase using microsoft credit

I have added money to my child's Microsoft account INR 999 so that he can purchase " Leo's Fortune" game on his laptop. However, whenever he tried to make the purchase, it says unable to process payment ; contact Microsoft store. Please Help.

:)

 

Child cannot use credit to purchase minecoin

I have a child as part of my Microsoft family. On that account, they must ask any time they want to purchase something. I gave one child a $10 credit to use when they see fit.

Family / Child computer

1. In Minecraft Windows 10 Edition, click on the coin in the top right to purchase more coins. Currently a credit of 40 coins so it worked before.

2. Click on the $5.99 option to purchase more coins.

3. Click ask for permission to purchase coins.

Go to parent computer

4. Click Allow the purchasing of the minecoins.

*** Get prompted to add funds to the account.

There already is a $10 credit on the account, why can't I use that?

5. Call Microsoft and try and get them to help out why I can't use the credit. They couldn't figure it out. I was on the phone with them for an hour.

6. Call again to ask for a refund.

--- Refunds are not available for credits.

I have no idea what to do now. Microsoft has $10 I can no longer get back, nor use.

 

Child account without Credit Card verification

Hi,

We appreciate all the information you've provided. We would like to isolate this concern for you. Kindly answer these questions:

• Are there any error codes/messages preventing you from performing the action?
• What steps are you trying to do in order to add the credit card to the child account? Do you experience similar issue with other browsers as well?
• What troubleshooting steps have you done so far?

Moreover, we suggest that you try to add the child account in this
link.

Let us know if you have additional questions.

 

Unable to purchase on Microsoft Store with a Family account.

Thank you for your response. There are other games that allow you to purchase using the Microsoft funds that you transferred to a member of your Family.
If you don't have sufficient money in your Microsoft account to complete a transaction, you must use another form of payment registered with your Microsoft account to cover the remaining purchase amount, charge the entire purchase to the other payment
option in lieu of your account balance, or add additional value to your Microsoft account.

To ensure that the child account is allowed to purchase a content online, you have to check and change the restriction settings on the account by following the steps below:

• Sign in to your account on the
  Microsoft Family page.
• Find your child’s name and select More options > Spending >
  Change content restrictions.
• Change the restrictions settings and allow the account to purchase.

If you are still unable to purchase the game, there is a possible issue with your profile or the billing information. We recommend that you contact Xbox Chat Support to securely check your account and the child account.

Keep us updated with the results after performing the suggested solutions above.