Windows 10: Child request for more screen time no longer works

Discus and support Child request for more screen time no longer works in User Accounts and Family Safety to solve the problem; I have my son's laptop set up with screen time limits. When he runs low, he requests more screen time from his laptop and I receive the request via... Discussion in 'User Accounts and Family Safety' started by agbiggs, Oct 9, 2019 at 6:57 PM.

  1. agbiggs Win User

    Child request for more screen time no longer works


    I have my son's laptop set up with screen time limits. When he runs low, he requests more screen time from his laptop and I receive the request via email. In the past, I could approve more screen time via that email message and he'd receive it. For the past month or so, however, I can still approve more screen time but his laptop doesn't receive that approval -- so I have to go to his laptop and do it by hand.


    Has anyone had this happen to them? Any idea for solutions?

    :)
     

  2. Family screen time sending "Can <child> have more screen time?" requests to wrong email address

    I have a Family set up with screen time limits for a child. Last night, they wanted more Minecraft time, so they clicked the "Request more time" button in Windows 10. I didn't receive an email.

    I got into work this morning and found that the email had been sent to my work email address, not my home email address.

    Previously, I had both email addresses registered with my Microsoft account. However, I have since removed my work email address from my Microsoft account. I can't even find a reference to it anywhere on the Microsoft account page.

    Questions:

    • How is it that the screen time requests are going to an email address that is no longer part of my account?
    • How can I adjust what email address the screen time requests are going to?
     
  3. murmancy Win User
    Child request to extend screen time not received. Child locked out of computer.

    I recently included my other child in our Microsoft Family and now my other child, which was first in the family, can't log in. The computer screen says "time is up". When asks for more screen time the notice says that a request was sent but I don't receive
    a request even after numerous attempts.

    I've also:

    1. Removed child from the family. Then removed the other as well. Add child as a user outside of the family. Windows does not seem to recognize that the child has been removed as it still says "times up" and asks that a request be sent.

    2. Re-add child (only the one child) but still I'm not able to receive a screen time extension.

    3. Disabled screen time limits. Still not working as it should. Still receive notice to request an extension.

    Any ideas? It seems that the accounts changes don't sync with the computer. Not entirely sure that adding the other child caused the issue but it started to not work once or just a little after this happened.

    Thank you
     
  4. murmancy Win User

    Child request for more screen time no longer works

    Child request to extend screen time not received. Child locked out of computer.

    This main issue of my child being locked out of the computer was solved.

    However, it appears that screen time and parental controls won't apply to him but they do apply to my other child.

    It did work before. It appears that this started to malfunction about the time I added my second child to our Family.

    Second child's parental controls to limit screen time are positive function and I'm able to receive screen time extension requests and execute them.

    First child parental controls don't work and he does not need to request screen time extensions despite that I have screen time limits clearly activated in his profile along with blocked websites.

    It would be great if this issue could be solved. It helps me keep my kids and myself cognisant of the amount of screen time they receive.
     
Thema:

Child request for more screen time no longer works

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