Windows 10: Child to adult

Discus and support Child to adult in Windows 10 Gaming to solve the problem; I'm 19 years old, but my account still says I'm a child. I tried to change the status myself but my case was closed. Is there any way I can change it?... Discussion in 'Windows 10 Gaming' started by Alana Gentry, Apr 23, 2019.

  1. Child to adult


    I'm 19 years old, but my account still says I'm a child. I tried to change the status myself but my case was closed. Is there any way I can change it?

    :)
     
    Alana Gentry, Apr 23, 2019
    #1

  2. Changing Adult Account to Child Account

    Hi Peter,

    To rectify your issue in converting an account from child/teen to an adult, we suggest that you try these steps and see if it helps.

    • Press Windows key + I to open Settings.
    • Click Accounts.
    • Click Family and other users on the left pane.
    • Select the adult account and click Change account type.

    In addition you may also check this
    Forum article
    to know more details about Family Safety: Frequently Asked Questions.

    Let us know how that turned out for you.
     
    Marilou Ser, Apr 24, 2019
    #2
  3. Attrition Win User
    Changing a Microsoft account from an (incorrectly entered) adult birthdate to the correct child's birthdate

    The links provided in the above response pertain to an account which is already setup as a child. That is not my situation.

    My issue is going from an ADULT account to a CHILD account. Currently, the account is setup (incorrectly) as an adult account. I would like to update the birthdate to reflect that this is a child account.

    This is an easy scenario to test:

    • Setup a new Microsoft account with a birthdate that makes you an adult.
    • Log off and then log back in
    • Go to your profile and attempt to change the birth date to make you a child.
    • The system will prevent you from making this change.
    Any suggestions?
     
    Attrition, Apr 24, 2019
    #3
  4. Liezl Fal Win User

    Child to adult

    converting adult account to child account

    Hi,

    We would like to verify some information so we can properly isolate the issue.

    • Have you converted the existing adult account to a child account before trying to create a new one?
    • Or, were you on the process of converting the adult account to a child account when you got the error message?
    We will wait for your reply.

    Regards.
     
    Liezl Fal, Apr 24, 2019
    #4
Thema:

Child to adult

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