Windows 10: Children NOT showing in "Manage my child's profile info"; changing country/region was NOT...

I'm trying to remove consent for a consent for a child. However, my children are not listed under the Manage my child's profile:



I tried the instructions as per this community question/answer i.e. change region:

https://answers.microsoft.com/en-us...w-my-kid/b2d6f55c-ba75-4455-8e83-229d80dfc2ec

But my children were already in US; and so it didn't help.

:)

 

Manage my child's profile info does NOT show my kid

Hello Jabka71,

Thank you for writing to Microsoft Community Forums.

Your child's account could be in a different region than yours. To comply with regional regulations around data protection, the child and the adult providing consent need to be in the same regulatory region. It might also be due
to the account is not configured in the right way. Kindly follow the steps mentioned below to reconfigure the feature.

Step 1: Update your region.

• Go to Your info on account.microsoft.com and sign in.
  
• Select Edit country/region.
  
• Update your country or region to match your child's, then make sure the other settings are up to date. Select Save to finish up.
  

Step 2: Remove a child and add a child to your family.

• To remove a child from the list, I would suggest you to follow the steps mentioned in the article:
  
  https://support.microsoft.com/en-ph/help/4027707/microsoft-account-remove-members-from-family
  
  
• To add a child, sign in to
  https://account.microsoft.com/profile/ >> Go to
  Select a child to view or edit their settings and then select
  Add.
  
• Enter your child's email address and select
  Send invite. You need to accept the email invitation from a device with the Child account currently logged in.
  

For additional information, you can go through the article which talks about
Parental consent and Microsoft child accounts and
Set up and manage your family.

Hope it helps.

Mala.S

Microsoft Community – Moderator

 

Changing child's DOB but no option to do so

Hi,

I'm trying to change my son's DOB on Microsoft. All Microsoft instructions say to log in to my adult account, select him in Family and select 'Manage My child's profile info' and then choose 'Edit this
child's personal info'

Seems straightforward but I don't get offered the 'Edit this child's personal info' option on the 'Manage my child's profile info page'.

All it has is a statement saying some countries have different steps to regulate what children can do online.

And I can't change the DOB from my son's account via the 'personal info' section.

Any suggestions welcome as I've spent hours looking into this!

Thanks

 

Change Child's DOB in Family but no option to do so in Microsoft account

Hi,

I'm trying to change my son's DOB on Microsoft. All Microsoft instructions say to log in to my adult account, select him in Family and select 'Manage My child's profile info' and then choose 'Edit this child's personal info'

Seems straightforward but I don't get offered the 'Edit this child's personal info' option on the 'Manage my child's profile info page'.

All it has is a statement saying some countries have different steps to regulate what children can do online.

Any suggestions welcome as I've spent hours looking into this!

Thanks

***Post moved by the moderator to the appropriate forum category.***