Windows 10: Child's Microsoft Family Account Not Updating

Discus and support Child's Microsoft Family Account Not Updating in User Accounts and Family Safety to solve the problem; I used to be able to update my child's account remotely, via my laptop or phone, but now that doesn't work anymore. I can see the changes on the family... Discussion in 'User Accounts and Family Safety' started by jennibennett, Jul 13, 2019.

  1. Child's Microsoft Family Account Not Updating


    I used to be able to update my child's account remotely, via my laptop or phone, but now that doesn't work anymore. I can see the changes on the family page, but the device doesn't sync properly. I can give access to the device and additional time directly on the machine, but none of the other controls work on the device (block/give access to websites, etc). I have restricted age content, but that seems to be ignored too. The email requests for website access were getting through, and I would accept, but it still didn't make a difference on the device. I have spent HOURS (like 6-7) with technical support doing remote controls, getting disconnected, calling back, re-explaining, put on hold so they can catch up, more remote-controls and disconnects, to no avail. Do I just remove my child and add him again?

    :)
     
    jennibennett, Jul 13, 2019
    #1

  2. Microsoft Family Child Account - Able to Access Blocked Accounts

    Hi Randy,

    The issue that you’ve encountered regarding the restrictions that you’ve set on your child’s account under
    Microsoft Family may be caused by some configuration on the feature. To sort out your concern, we suggest that you remove and re-add your child’s account to the
    Microsoft family. This process will re-establish a good configuration on the account. To remove a Family member, you may follow the steps provided in this article on how to
    remove members from your Microsoft family.
    Once you’re on the page, you may proceed with the steps under the Online section, and then complete the process. After completing the steps, you may go to this article on how to
    set up your family, and then complete the given steps. After completing the process,
    you may set the restrictions to your child’s account by following the steps given in this article on how to
    set restrictions for your child
    on Windows 10 and Xbox One.


    Keep us updated about your concern for additional assistance.
     
    Joseph Ban, Jul 13, 2019
    #2
  3. Micah Bat Win User
    Child's account history not showing up in Microsoft Family Safety

    Just to confirm, have you tried using a different browser and check if the issue persists? Since doing the steps provided on the link didn't help you resolve your concern, we would suggest you to recreate your son's account on the Alienware computer. To
    do so, kindly follow the steps below:

    • Go to Settings.
    • Click Accounts.
    • Click Family and other
      users
      .
    • Click Sign in with
      a local account instead
      (to convert her account to a local account).
    • After doing so, delete the local account. To delete a local account, kindly follow the steps below:
      • Go to Settings.
      • Click Accounts.
      • Click Family and other
        users
        .
      • Click the local account and then, click Remove.
      • A new window will open, click Delete account and data.
    • After deleting the local account, re-link the Microsoft account of your son as a user, then add it to your family.

    For more information on how to add a child account to your family, kindly click
    this link.

    Let us know how it goes.
     
    Micah Bat, Jul 13, 2019
    #3
  4. Child's Microsoft Family Account Not Updating

    Microsoft Family safety not working properly and not able to extened the time limit for child account usage on Windows 10.

    Hi Maria,

    I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.

    This issue might occur if there is change in family safety settings.

    To assist you to better, please provided us the information below:

    • Is the issue occurring with other child account or with a specific child's account?

    I suggest you to follow the steps provided in the Microsoft Help Article about managing kids request in the Family Safety settings and check if it helps.

    Refer to the section: Manage your kids' requests.

    http://windows.microsoft.com/en-us/windows-10/set-child-limits

    Please get back to us with an update on issue with managing Family Safety, we will be happy to help.

    Thank you.
     
    Nyima Yonten, Jul 13, 2019
    #4
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Child's Microsoft Family Account Not Updating

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