Windows 10: "Choose a pin for Windows" Froze the computer.

When the computer was turned on and before the password was entered, the screen asked for us to choose a pin number to make the log-in more secure. There is no way to get it off the screen. Help!

:)

 

Why doesn't my pin work with the anniversary edition?

Hi Nancy,

We would like to know more about the issue. Before you had the Anniversary Update, were you using an 8-digit PIN?

For the meantime, we suggest that you remove the current PIN and create a new PIN. You can do that by following these steps:

• Select the Start button, type Settings, and select it from the list of results.
  
• Choose Accounts.
  
• Select Sign-in options.
  
• Under PIN, select Remove.
  

After you have deleted your current PIN, create a new 4-digit PIN by following these steps:

• Select the Start button, type Settings, and select it from the list of results.
• Choose Accounts.
• Select Sign-in options.
• Under PIN, select Add.

Once you have created your new 4-digit PIN, restart your computer and sign-in using the new 4-digit PIN.

Note: It is very important that you remove then create a new PIN rather than changing the current PIN.

Let us know how it goes.

Regards.

 

Lost the ability to log into Windows 10 with PIN

Hi Przemyslaw,

Some system components may be missing or corrupted, causing the problem you are facing to occur. Before we can fully address this, please answer some things so we can understand this better:

• Did this start after updates were installed on the computer?
• Does the same situation happen when you add a pin as your sign-in option in Windows Settings?

Since you have tried adding the option in Control Panel, let's see if there will be a difference when we do it in Windows Settings. Follow these steps:

• Click on Start.
• Open Settings.
• Choose Accounts.
• Go to Sign-in options.
• Under PIN, click on Add.

You can also try the suggestions posted by John Rubdy on this

page.

Let us know if the steps above help you set up a PIN on your computer.

Regards.

 

Can't create pin for login. Pin stopped working

Hi Kevin,

To resolve your concern about creating pin to your computer, we suggest that you follow these steps:

• Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC (click to get permission when prompted).
• Delete the contents of that folder (delete everything in that folder, but leave that folder and everything above it).
• Go back to settings, accounts, sign in options.
• Your non-working pin will now be gone, and you can just click 'add a pin' and set it again.

Let us know how it goes.