Windows 10: Chronic Problem with microsoft casual games puzzles.

I am signed into microsoft x box; I have reloaded the program several times still no success with getting my purchased puzzles. Not that this problem has been occurring since 2018! What has been done to fix this problem? If there is a secret pleas advise.

:)

 

Microsoft Classic Jigsaw Puzzles - How to re-look at solved puzzles

Thank you for writing to Microsoft Community Forums.

You can try the step below to check the last solved puzzle.

Method: Check last played game.

1. Open Jigsaw Puzzle.
   
2. Search for My account and you will see images below
   My account, click on the image and all your last solved puzzle will be there.
   

If you have any further question related to the game, I suggest you please check

Microsoft Casual Games Community.

Regards,

Amit Sunar

Microsoft Community – Moderator

 

Sharing User created Puzzles

Hi,



Thank you for writing to Microsoft Community forums.



The limit of 4 custom puzzles is due to the UserPuzzles folder being full. To add more than 4 custom puzzles, I suggest you to try the steps listed below and check if it works.

• Open File Explorer and navigate to the following location:

C:\Users\UserName\AppData\Local\Packages\Microsoft.MicrosoftJigsaw_8wekyb3d8bbwe\LocalState\UserPuzzles\UserPuzzlesPack

Note: UserName is your username.

• Delete or Rename the folder
  UserPuzzles inside UserPuzzlesPack.
• Delete or Rename the file:
  puzzles.xml
• Exit File Explorer and try creating the custom puzzles again.

If you’re speaking about moving the user puzzle files, you may copy it to any desired location. For more information, I suggest you to go through
Microsoft Casual Games FAQ and post the query in
the Casual Games community.



Hope it helps.

Regards,

 

Microsoft Puzzles

Hi EILASCHMIDT,

Any in-game concerns like missing contents and puzzles are being handled by our Microsoft Casual Game Support. To get better assistance with this concern, I recommend that you get in touch with our Microsoft Casual Game Support. To do
this, you may refer to the link below:

Microsoft Casual Game Support

For additional troubleshooting steps, you may perform the steps below:



Step 1: Run the troubleshooter for Windows apps using the link below. This can help remove problems with an app from Microsoft Store.

Click here

Step 2: Check for updates for apps and games from Windows Store. Kindly click the link below to proceed:

Check for updates for apps and games from Windows Store

Step 3: Delete Temporary files. This will help delete temporary files that have been stored on your computer.

1. Click Start and click Settings.
2. Select System.
3. Select Storage.
4. Select This PC.
5. Click Temporary files.
6. Choose Temporary files.
7. Click Remove files.

Step 4: Reset the game from the Settings menu.

1. Click Start and click Settings.
2. Select System.
3. Select Apps and features.
4. Find the game and click Advanced options.
5. Click Reset. You need to restart your computer to let the changes take effect.

Should you need further assistance, feel free to post anytime.