Windows 10: Citizen CT350II thermal printer won't print with Windows 11

I have a new Dell Vostro PC with Windows 11 and cannot get it to print to a Citizen CT350III Thermal receipt printer. Test prints will show up in the queue and disappear immediately while the printer will not print. The application I use with the printer will show that the print job was sent to the printer successfully, but no output from the printer.1 The Windows version is Windows 11 Pro 21H2 Build 22000.1042. I have all of the latest Windows updates.2 I'm using the Citizen driver 10.0.22000.1 which I downloaded and installed today from their site. They do not have Windows 11 version, so

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Windows 11 Add a second thermal printer port.

Hi, I used 2 Rollo thermal printers with no issues with Windows 10 as the operating system. I upgraded to Windows 11 and now I can only get one Rollo thermal printer connected. I contacted Rollo support and we spent quite a bit of time working on this issue. Windows 11 apparently will not create a 2nd thermal printer port. Has anyone else had an issue installing 2 thermal printers with Windows 11 or found a fix to this issue? Any advice or help would be appreciated as I really need to thermal printers for use in my business. Thanks in advance.

 

Windows 10 Home Won't Print to Remote Printer


I have three computers.
Machine 1: Windows 10 pro, has the USB Brother HL-5040 printer
Machine 2: Windows 10 pro, prints OK to the remote printer.
Machine 3: Windows 10 home, Used to print, but not anymore (THIS IS THE PROBLEM).
I’ve tried everything that I can think of, and would appreciate any suggestions.
I did these steps on Machine 3 that did not work.

1. Remove the printer device.
2. Add a Printer
3. The printer that I want isn’t listed
4. Select a shared printer by name
5. Browse
6. Select the displayed Machine 1.
7. Select the displayed Printer.
8. Next
9. Failure “Connect to Printer”.
10. Add a printer using a TCP/IP address or Hostname
11. Next
12. Set Hostname to Machine 2, and set port name.
13. Detecting TCP/IP Port
14. Additional Port information required.
15. Device Type – Standard, Brother Port Server
16. Next
17. Detecting the Driver Model
18. Install The Print Driver
19. Select Brother and Brother HL-5040
20. Next
21. Replace the Current Driver
22. Printer Name (setting it to HL-5040)
23. Next
24. Do not share this printer
25. Next
26. You’ve successfully added “HL-5040”
27. Finish

Printing on Machine 3 puts the document in the print queue, which reports error printing.
Printing from Machine 2 to the printer on Machine 1 works perfectly.
All three machines are in the same HomeGroup. Machine 3 can access the shared files from Machine 1.

 

Citizen (Ticket printer) offline on windows 10

HI Yashwant,

Issue is fixed.

here is the troubleshooting steps:

Start => All Program => CITIZEN => Driver Port => Driver Port Settings 2

Choose correct printer driver from drop down list

Remove check mark from "OFFLINE controllable mode"