Windows 10: Classic Intelli Mouse freezes on black and dark surfaces

Discus and support Classic Intelli Mouse freezes on black and dark surfaces in Windows 10 Gaming to solve the problem; Been doing it for a while, but it'll completely freeze - the cursor won't move & the button don't work, but the blue reader and back end light are... Discussion in 'Windows 10 Gaming' started by ReadyPlayerOne, Oct 13, 2021.

  1. READYPLAYERONE
    ReadyPlayerOne Win User

    Classic Intelli Mouse freezes on black and dark surfaces


    Been doing it for a while, but it'll completely freeze - the cursor won't move & the button don't work, but the blue reader and back end light are still on - when I put on a/my black mouse pad. To unfreeze it, I put it on a bit of A4 white paper. Take away the paper = freeze. Put the paper back = OK again.Ridiculous. Once of the selling points of this mouse is that it 'works on glass', but it can work on dark colours?I have uninstalled and reinstalled the drivers. Reboots. re-plugging in different USB ports. Not sure what else to do.Anyone experience this?

    :)
     
    ReadyPlayerOne, Oct 13, 2021
    #1
  2. DARLEEN PEN
    Darleen Pen Win User

    Microsoft Surface Mouse

    Hi Monica,

    Issues with using Microsoft Surface mouse are usually occurring due to software and hardware issues. For us to provide an accurate solution, we would need you to answer the following questions:

    • Which build, version and edition of Windows is installed on your computer?
    • What changes have you made to your device before this issue occurred?

    In the meantime, we suggest that you follow the steps provided in this
    link    . It serves as a guide on how to troubleshoot problems with your Bluetooth mouse.

    We are looking forward to your response.
     
    Darleen Pen, Oct 13, 2021
    #2
  3. KRISTINE SOM
    Kristine Som Win User
    Computer and mouse freeze

    Hi

    There are several reasons that could have cause your keyboard and mouse to freeze. To know more about the issue, we will ask some questions to help us:

    • Were there recent changes made before the issue occurred?
    • What are the steps that you've done so far to know where the issue is coming from?

    Meanwhile, we suggest that you refer to this article:
    Mouse, touchpad, and keyboard problems in Windows     for us to check all setting needed to help us in resolving your issue.

    Let us know about the update.
     
    Kristine Som, Oct 13, 2021
    #3
  4. MELCHIZEDEK QUI
    Melchizedek Qui Win User

    Classic Intelli Mouse freezes on black and dark surfaces

    Surface Arc Mouse (2017) Stopped Working

    Hello Iver,

    For us to better assist you, confirm which build is currently installed on your device. To check, follow the steps below:

    • Press Windows key + R, then type in winver.
    • Click OK.

    Furthermore, we recommend performing the suggested workarounds on this
    article
    on how to troubleshoot performance issue with Surface Mouse and Microsoft Surface Arc Mouse. Also, try to download the
    Arc Touch Bluetooth Mouse
    app from the Windows Store to help you configure the device easily.

    We look forward to your response.

    Regards.
     
    Melchizedek Qui, Oct 13, 2021
    #4
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Classic Intelli Mouse freezes on black and dark surfaces

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