Windows 10: Colours Missing on Win10 Films & TV app.

All of my videos playback in monchrome using the Win10 Films & TV app, but if one looks closely, there may be the slightest hint of color to a discerning eye.


No other app has a problem with colour.

VLC works fine.

Windows classic media player works fine.

Desktop colours are fine.

Photos app is fine.

Browsers are fine.


Reboot did not fix.


Are there any suggestions folks?


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OS Name Microsoft Windows 10 Home
Version 10.0.17134
System Manufacturer Hewlett-Packard

System Model 23-r115a
System Type x64-based PC
Processor AMD A6-6310 APU with AMD Radeon R4 Graphics, 1800 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date AMI 80.04, 28/04/2015
BaseBoard Manufacturer Hewlett-Packard
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 14.9 GB
Available Physical Memory 10.3 GB

Total Virtual Memory 17.2 GB

Available Virtual Memory 11.4 GB

Page File Space 2.25 GB

:)

 

Films & TV App

Hi Justine,

thank you for helping me. I followed the steps that you outlined in your reply, but when I reached step 3 a small frame opened, however, I could not edit to remove the device. This was display only. The document appears to be saying you can only remove a
device by logging in to that device.

For your info I am running Windows 10 Pro in S mode. version 1803 OS build 17134.254.

In the support documents is says:-

How to see your devices

To find out how which and how many devices are currently associated with the Films & TV app:

1. Start the Films & TV app.
2. Go to Settings and tap or click Show my download devices.The pop-up window will display the various devices to which you can download your purchases.

How to remove a device

Note You can only remove one device every 30 days.

To remove a device:

1. Sign in to the device that you want to remove.
2. Start the Films & TV app.
3. Go to Settings and tap or click Download devices.
4. Tap or click Remove this device.

Many thanks

 

Films & Tv App


Hi Guys

In the Films & Tv app is it possible to get my personal films to arrange by folder rather than all listed by name. I'm sure I had it like that but something has changed and now there all listed on one page sorted by name.

Info - My movies are all stored on an external Hdd in a few different folders not in the default Videos folder

Cheers Danny

 

Films & TV App

How do I remove a device that I have listed as being able to download movies when the device is broken and I cannot logon to it? The help seems to suggest, you logon to the device then go to the Films & TV app and select settings. In this path you can
then select Remove this device. Problem is I cannot logon to that device. Any ideas? Thanks