Windows 10: COM Surrogate has stopped working error, No sound

Discus and support COM Surrogate has stopped working error, No sound in Windows 10 BSOD Crashes and Debugging to solve the problem; Recently I started getting the pop-op error stating "COM Surrogate has stopped working". At the time I was running Windows 7 and had recently updated... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Ravenot, Aug 20, 2015.

  1. Ravenot Win User

    COM Surrogate has stopped working error, No sound


    Recently I started getting the pop-op error stating "COM Surrogate has stopped working". At the time I was running Windows 7 and had recently updated my video drivers. I went ahead and updated to Windows 10, hoping that the update would fix the error, which it did not. Before the Windows upgrade, the COM error was intermittent, and I had sound. After the upgrade, I do not have sound, and the error is constant from startup. After clicking on "Close the program" another error box immediately pops up in it's place.

    I have already tried the following solutions to no avail:
    • Updating video/audio drivers
    • Uninstalling video/audio drivers completely
    • Uninstalling all Codecs
    • Updating DivX
    • Nero is not installed
    • Adding dllhost.exe to DEP exception
    • Ran the System File Checker - no errors
    • Ran Check Disk - no errors
    • Scanned and removed all malware using LavaSoft Ad-Aware
    • Ran Windows Repair - no errors
    • Re-registering vbscript.dll and jscript.dll

    I am out of ideas for solutions. Any and all help is appreciated.

    Attachment 32869

    :)
     
    Ravenot, Aug 20, 2015
    #1
  2. SuperDon Win User

    COM Surrogate error on start up

    how to 'fix' the COM Surrogate has stopped working error message on start up
     
    SuperDon, Aug 20, 2015
    #2
  3. Kapil Arya MVP, Aug 20, 2015
    #3
  4. axe0 New Member

    COM Surrogate has stopped working error, No sound

    Hi Ravenot,

    Welcome to the 10forums.

    There are no dump files in the attached zip file.
    Please run the tool again and make sure there are dump files.
    If there are no dump files in the new created zip file, please check the following directory for dump files: [windows partition]\windows\minidump\
     
  5. Ravenot Win User
    axe0,

    Thank you for the reply. I am a little bit confused as to what specifically is missing for you. I checked the file on my desktop and it contains 19 txt files and a .nfo, identical to the uploaded file when i checked it. Rerunning the utility, the zip contained the same list of files. Is a specific one not generating that needs to? (like a dump.txt?).

    I also checked the directory you indicated and found the \minidump\ folder does not exist within the windows folder.

    Here is the latest zip the utility generated, with similar results as the first one. Not sure what else to do :\
    Attachment 33876
     
    Ravenot, Aug 25, 2015
    #5
  6. axe0 New Member
    HI Ravenot,

    What is missing are dump files that can be found in the automatically created (created when you have a bluescreen and the minidump is saved) minidump folder.
    Please read BSOD Minidump - configure to create in windows 10
    Without dump files we can't help you.

    What we need is a zip file that contains (.dmp file at least 1)
    Attachment 33886
     
    axe0, Apr 5, 2018
    #6
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COM Surrogate has stopped working error, No sound

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