Windows 10: Comfort Mouse 4500 scroll wheel issue

I have the mouse less than a year, and it behaves as if the scroll wheel is depressed, causing Windows to engage the scroll mode.

The scroll wheel also seems to hit the top of the mouse buttons, which interferes with usage.

I need warranty service, but am not able to get through on the support page. Both chat and callback features result in an error page.

What are my options? There has to be a way to get in touch with someone to get the mouse replaced.

Thank you

:)

 

Microsoft Comfort Mouse 4500's scroll wheel is too sensitive

I bought the Microsoft Comfort Mouse 4500, the wired one, and the scroll wheel is absolutely over sensitive. No matter what settings I change in the software it came with and in the Windows 10 mouse settings, the scroll wheel scrolls everything way too
fast, especially in games. Are there any other settings or things I can do to make it not so sensitive? I tried setting the lines to scroll for horizontal and vertically to 1, but nothing changes.

 

How do I reduce sensitivity of scroll wheel on Comfort Mouse 4500?

I just purchased a new Microsoft Comfort Mouse 4500 a few days ago. I'm finding it anything but that. The scroll wheel is too sensitive. I a cannot make just one click of the wheel. Any amount I scroll is way too much. The line I'm on regularly passes
right out of sight at each attempt. My efforts to be that precise is aggravating RSI problems in my wrists and shoulders. I have the number of lines scrolled per click set at one. I have the accelerated features turned off. Is there some way to smooth
the scroll movement as well? It is so jerky that my eyes can't follow the text as it scrolls (assuming the text is even still on the same page).

I should mention that the problem is remarkably improved when I am using Chrome Browser (which has a built in scroll smoother, or is that an add-in?).

 

Windows 10 mouse scroll wheel issue

Hi,

There can be numerous causes of the issue that you're having with your mouse scroll wheel speed such as outdated drivers, dirt, damaged cables, and more. To correct such issue, we suggest that you adjust the scroll speed of your mouse wheel using the steps
below:

• Click Start > Settings.
• Go to Devices > Mouse & touchpad.
• Under Choose how many lines to scroll each time, move the slider to the right to make the speed of your mouse wheel faster.

With regard to cleaning the inside of your mouse, you have to contact its manufacturer to get proper instructions.

You can find more information about troubleshooting mouse issues in this
article.

Update us on the status of the issue.