Windows 10: Community yesterday I did a windows reset. Now my PC is stuck In the hi there screen. Is...

Hey everyone, I need some help with a reset of a Windows 10 PC. I reset my PC and now my keyboard and mouse is not working. I’ve tried using YouTube videos however I have not been successful. Please help.

:)

 

My pc is stuck at Black screen with cursor

Hello There Everyone.

I shutdown my pc yesterday after work after 12 hours i open it but i am stuck with black screen. I tried my steps to open it but it dosen't work.
Steps i did
*i tried to startup repair on advance menu
*i have reset the pc ( its says problem occured)
*i have Uninstalled recent update.
My pc specs
*Acer Veriton
*64 bit
*windows 10
Please help me to solve out

 

Reset This Pc Stuck on Hi there

Hello,

Let us reset your device in a different way. If you are able to reach the sign in screen, kindly perform the steps below:

• Press the Windows logo key + L to get to the sign-in screen, then hold the
  Shift key down while you select Power > Restart in the lower-right corner of the screen.
  
• After your PC restarts, select Troubleshoot > Reset this PC.

You may also visit this link to know more about the recovery options in Windows 10.

Let us know how it goes.

 

Stuck in black screen during Reset

Hi,

Thank you for posting in Community.

We understand your concern and we will provide the assistance required to help you resolve the issue.

Before we proceed, I would like you to provide the information stated below?

How long has your PC been stuck in this screen?

I would suggest that you wait for a couple of hours and check if you are still stuck in this screen. If so I would suggest that you perform Power Drain and check if you are able to boot onto your desktop screen.

• Unplug the charger and remove the battery of your laptop, if using a desktop remove the power cord.
  
• Press and hold the Power button for 30sec
• Plug the charger/power cord and restart system.

Your reply is very important to ensure a proper resolution. Please get back to us with the above information to assist you accordingly.