Windows 10: Complaint

I was on Microsoft tech support for hours. The first technician reinstalled Microsoft and then I could not sign in to my computer. He passed me off to a second technician who could not fix it. He told me to get a thumb drive, go to someone else's computer to download Windows and then install it in my computer. He also said that I would probably lose all my files.

I find this outrageous but can't find anyone to talk to about it. How do you make a complaint and how do I fix my computer without losing all my files. Please help.

:)

 

Unresolved Complaint

Dear Sir,

For this please provide me a proper guidance for my query because of not listing my complaint at customer care.

 

How do I contact microsoft about a complaint?

After a windows 10 update, my office 365 outlook app malfunctioned. I tried the support contact listed with the app. If was clear after 6 hours and 3 different tech over the phone, that they had no idea how to fix the issue. Not only that but new issues
arose as the result of their attempts. Original issues were quickly resolved through an outside computer tech company who are used to fixing problems after a windows 10 update push. But Microsoft is handling this new issue through electronic communication.
It is clear that it won't get resolved this way.

Someone suggested Microsoft.com/support as a way to file a complaint. This is for software complaints and suggestions, all electronic. I need a place to register a complaint about departments and maybe get some real help.

 

Old complaint--fixed or fixable in Windows 10?













Shouldn't see them in any list now.