Windows 10: Complete Windows reset but one HDD is still full

Hello, I just did a complete reset of my laptop I chose the option where you remove all files and not just Windows files. As I have two drives, a SSD C: on which Windows was and is installed, and a HDD D:, on which I previously had Program files, personal files etc. I was expecting the reset to completely clean up my computer, but my D: did not go through any change. Moreover, my previous session's Documents folder was located on the D: drive, so now I still have my previous session's files, but I can't access it Windows is refusing the access. I would prefer this drive to be emptied

:)

 

Windows Updated(16299.309).KB4088776 Restart is required to complete.

Hi dalchina. Good news, I followed your suggestion and reinstalled the update and now it appears as "installed correctly" *Biggrin Maybe it was not necessary to run the Windows Update Troubleshooter or maybe if necessary. But using it I do not think it could have worsened something. The installation was very fast, unlike the first time it showed step 1 and step 2 completed.

Thanks for the suggestions and for the time to respond Best regards.


And thanks for the tip of that program, I'll have it on my list.

 

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Hi Johan,

It is possible that your
HDD was unreadable
causing the error message to appear. We recommend that you perform these troubleshooting steps and check if there are any changes:

• 
  Shutdown
  your
  PC.
  
• 
  Unhooked
  the
  HDD
  and
  turn on
  your
  PC.
  
• 
  Reconnect
  your
  HDD
  and
  restart
  your
  PC.
  

If the issue persists, we suggest that you contact your
laptop/computer's manufacturer
for further assistance.

Update us on how it goes.

Regards.

 

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