Windows 10: Completely locked out - can’t even reset

I restarted my computer yesterday and when I entered my PIN it said it was incorrect. I knew it was right and entered it carefully over and over. I spoke to customer service and they helped me reset my password and told me it would likely take overnight to sync. When I tried again with the new password it did not work. I tried logging on with another account and it still said “incorrect”

I spoke to customer support and every possible solution required an administrator password that the computer would say was incorrect. Finally I was told I had no choice but to reset the computer. When I went to do that my computer once again asked for a password!


Where do I go from here? I am completely locked out of my computer. My only guess is that the password has not synced because it is not connected to WiFi? I even had it connected to an Ethernet and my computer did not find or recognize a network. I am at my absolute wits’ end so any suggestions to either force unlock my computer or get it onto WiFi again are appreciated.

:)

 

Windows Updated(16299.309).KB4088776 Restart is required to complete.

Hi dalchina. Good news, I followed your suggestion and reinstalled the update and now it appears as "installed correctly" *Biggrin Maybe it was not necessary to run the Windows Update Troubleshooter or maybe if necessary. But using it I do not think it could have worsened something. The installation was very fast, unlike the first time it showed step 1 and step 2 completed.

Thanks for the suggestions and for the time to respond Best regards.


And thanks for the tip of that program, I'll have it on my list.

 

2 x SSD Raid 0 - is this right?

Hey Fits

Can you list a few helpful hints for T ski ,maybe a step by step how to OR what to look out for*Cool

 

2 x SSD Raid 0 - is this right?

T ski b4 your done with this post can you list a step by step fix of what you did, I would appreciate it if you would...Thanks