Windows 10: Completely locked out - can’t even reset

Discus and support Completely locked out - can’t even reset in Windows 10 BSOD Crashes and Debugging to solve the problem; I restarted my computer yesterday and when I entered my PIN it said it was incorrect. I knew it was right and entered it carefully over and over. I... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by lvjy1709, Oct 29, 2020.

  1. lvjy1709 Win User

    Completely locked out - can’t even reset


    I restarted my computer yesterday and when I entered my PIN it said it was incorrect. I knew it was right and entered it carefully over and over. I spoke to customer service and they helped me reset my password and told me it would likely take overnight to sync. When I tried again with the new password it did not work. I tried logging on with another account and it still said “incorrect”

    I spoke to customer support and every possible solution required an administrator password that the computer would say was incorrect. Finally I was told I had no choice but to reset the computer. When I went to do that my computer once again asked for a password!


    Where do I go from here? I am completely locked out of my computer. My only guess is that the password has not synced because it is not connected to WiFi? I even had it connected to an Ethernet and my computer did not find or recognize a network. I am at my absolute wits’ end so any suggestions to either force unlock my computer or get it onto WiFi again are appreciated.

    :)
     
    lvjy1709, Oct 29, 2020
    #1
  2. 3Colors Win User

    Windows Updated(16299.309).KB4088776 Restart is required to complete.

    Hi dalchina. Good news, I followed your suggestion and reinstalled the update and now it appears as "installed correctly" *Biggrin Maybe it was not necessary to run the Windows Update Troubleshooter or maybe if necessary. But using it I do not think it could have worsened something. The installation was very fast, unlike the first time it showed step 1 and step 2 completed.

    Thanks for the suggestions and for the time to respond Completely locked out - can’t even reset :) Best regards.


    And thanks for the tip of that program, I'll have it on my list.
     
    3Colors, Oct 29, 2020
    #2
  3. jmcslob Win User
    2 x SSD Raid 0 - is this right?

    Hey Fits

    Can you list a few helpful hints for T ski ,maybe a step by step how to OR what to look out for*Cool Completely locked out - can’t even reset :cool:
     
    jmcslob, Oct 29, 2020
    #3
  4. jmcslob Win User

    Completely locked out - can’t even reset

    2 x SSD Raid 0 - is this right?

    T ski b4 your done with this post can you list a step by step fix of what you did, I would appreciate it if you would...Thanks
     
    jmcslob, Oct 29, 2020
    #4
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Completely locked out - can’t even reset

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