Windows 10: Computer crash - black screen - windows 10

Discus and support Computer crash - black screen - windows 10 in Windows 10 Support to solve the problem; Hello - it appears that malware hit our computer and knocked out everything. We inserted another hdd from a healthy computer that is not being used any... Discussion in 'Windows 10 Support' started by livingem, Nov 17, 2020.

  1. livingem Win User

    Computer crash - black screen - windows 10


    Hello - it appears that malware hit our computer and knocked out everything. We inserted another hdd from a healthy computer that is not being used any more. we did a quick format on that drive. The following message comes up when we insert a windows 10 disk or an Acronis True Image bootable disk. The message is "reboot and select proper device or insert boot media in selected device and press a key." I get as far as the "Recover" option and select the backup from an external drive. The next screen that comes up shows Free space before: 0.983 MB, Partition size 3.639 TB, free space after: 839.5 KB. and then it goes nowhere. I would prefer to use the Acronis backup, but, if necessary, I would only install windows 10. I just need to get my computer up and running. Thank you in advance.

    :)
     
    livingem, Nov 17, 2020
    #1
  2. zplugger Win User

    Black Screen after Log on


    Computer boots to windows log on,have no password here.After a minute on log on it go to a black screen,stays there forever. I can get to Task Manager from black Screen,lost on what to do next. Just want my Windows 10 back, not sure what caused this problem. Any Suggestion on what my next step should be?*Sad
     
    zplugger, Nov 17, 2020
    #2
  3. Black screen error

    Hello,

    There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

    • Can you confirm to us if you are using a laptop or a computer?
    • Have you made any recent changes to your device prior to this happening?
    • What exactly were you doing when the error occurred?
    • Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

    As an initial part of troubleshooting, we suggest following the steps given on this article:

    Troubleshoot black screen or blank screen errors
    . This will help you diagnose and rectify most of the known black screen concerns.

    We will wait for your response.
     
    Dhavelyn Mer, Nov 17, 2020
    #3
  4. Computer crash - black screen - windows 10

    Black screen after trying to reset back to factory settings. (Windows 10)

    Hi Simen,



    I realize the inconvenience you are experiencing with black screen issue on Windows 10 . I will certainly help you.



    This issue might occur if there is change in system settings or display driver is corrupt.



    I suggest you to follow the steps below to



    To assist you better, please provide us the information below:

    • When you say that "reset my computer back to factory settings", are you referring that you have tried to perform rolling back to previous Operating System or performed Reset of Windows 10?
    • Are you able to see Windows 10 logo when you switch on the computer?

    I suggest you to follow the steps provided in the Microsoft Help Article about troubleshooting on black screen related issues and check if it helps.

    http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

    Please get back to us with an update on black screen issue with Windows 10, we will be happy to help.



    Thank you.
     
    Nyima Yonten, Nov 17, 2020
    #4
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Computer crash - black screen - windows 10

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