Windows 10: Computer Crash related to ntdll.sys and ntoskrnl.exe

Hi all,


I recently upgraded my graphics card to NVIDIA Geforce GTX 1060 3GB through Newegg. After install I updated graphics driver. Now when I try to play video games it suddenly crashes. Only during games. I'm not really sure what to do, I'm not a computer person. Here are the descriptions from WhoCrashed:


System Information (local)



Computer name: DESKTOP-HL4SCK1
Windows version: Windows 10 , 10.0, version 1803, build: 17134
Windows dir: C:\WINDOWS
Hardware: MS-7996, MSI, H110M PRO-D (MS-7996)
CPU: GenuineIntel Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz Intel8664, level: 6
4 logical processors, active mask: 15
RAM: 17136664576 bytes (16.0GB)





Crash Dump Analysis



Crash dumps are enabled on your computer.

Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump

On Tue 7/16/2019 8:01:38 PM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: ntdll.sys (ntdll!RtlWalkFrameChain+0x1198)
Bugcheck code: 0xEF (0xFFFF82087A7F0080, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ntdll.sys .
Google query: ntdll.sys CRITICAL_PROCESS_DIED



On Tue 7/16/2019 8:01:38 PM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\071619-28625-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1AAAB0)
Bugcheck code: 0xEF (0xFFFF82087A7F0080, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

:)

 

BSOD ntoskrnl..exe+1b35e0

Hi, KirbyBakken

My name is Maritza and I am an Independent Advisor. I would be happy to help you today.

Check this link, I hope it helps

https://www.thewindowsclub.com/ntoskrnl-exe-hig...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised
on the site before you decide to download and install it.

Let us know if these steps help you to resolve the issue.

 

Windows explore crash when searching

The tenforums link solved this issue for me.

The root cause is a Windows 10 bug where File Explorer crashes when long file names are included in a search result. The steps for the workaround are:

• Open File Explorer
• Click View > Options
• Open the View tab
• Check "Always show icons, never thumbnails"
• Click OK

 

NTDLL error persistent

Hi Antoniyap,

Thank you for posting here in the Community forum. We would like to inquire if the NTDLL error issue that you posted here has already been resolved. If not, kindly post here the troubleshooting steps that you have taken in order to avoid repetition.

We look forward to your next post.

Regards.