Windows 10: Computer crashes randomly, need some help

Discus and support Computer crashes randomly, need some help in Windows 10 Support to solve the problem; I have a new computer that I use for mapping and 3D rendering, but it keeps on freezing randomly for no apparent reason. It freezes during random... Discussion in 'Windows 10 Support' started by leeguam, Feb 27, 2021.

  1. leeguam Win User

    Computer crashes randomly, need some help


    I have a new computer that I use for mapping and 3D rendering, but it keeps on freezing randomly for no apparent reason. It freezes during random times, whether I'm using a heavy software for 3D rendering, or if I'm just simply browsing through the internet!

    I've read on the forums it could be due to USBs plugged into the computer. I took everything off except for the keyboard/mouse and it still freezes. It does this at least 2 ~ 4 times a day, and it already corrupted my external SSD because I had to hard reset every time.

    Computer specs:
    Microsoft Windows 10 Pro
    Version 10.0.18363 Build 18363
    AMD Ryzen Threadripper 3960X 24-Core Processor, 3793 Mhz, 24 Core(s)
    TRX40 AORUS PRO wIFI
    128GB RAM
    x64-based PC

    I use a LG UltraGear 34" curved screen with the 5K HDMI cable it came with it
    (Wired) Keyboard + mouse - Redragon S101-3

    I have AVG installed

    To be honest, I'm using an extension cord to power both my PC and monitor. Could this be the reason for the random freezing?

    Any tips or troubleshooting I can do will be greatly appreciated. I already lost a brand new external SSD to these random crashes, and I definitely don't want to damage any thing else.

    :)
     
    leeguam, Feb 27, 2021
    #1
  2. Naby Win User

    10 Crashing Randomly and During Updates and File Downloads

    This is a re-post from here.

    I have a Windows 10 PC that I run 24/7. I have Windows Updates disabled through the Group Policy Editor. I still perform updates manually every few days. Windows Defender updates work fine. Other Windows updates cause the PC to crash, no BSOD or anything, it just turns off. I've looked for 1074, 6006, and 6008 event log files to explain why and I haven't been able to find anything.

    Other times the computer just randomly crashes and also sometimes when downloading files. The symptom is the same, I check on it and find it powered down or it just shuts off while I'm using it. It boots back up fine and I see no cause listed in the event logs.

    I have been through the 3 tests suggested to me on the old thread. SMART looked good, memtest ran for 33 hours for 8 passes with no errors, and prime was run for 3 hours with no errors.

    I think the next step was to run V2 Log collector, that data is attached.

    Any help is appreciated.

    Thanks,
    Chris
     
  3. SirLevir Win User
    Computer Crashing Randomly

    As of today, my computer has been crashing randomly. Whenever it crashes, it restarts and acts normal until it crashes again. Can someone please help me. Thank you so much!
     
    SirLevir, Feb 27, 2021
    #3
  4. axe0 Win User

    Computer crashes randomly, need some help

    Computer randomly crashing

    STOP 0x124 Troubleshooting [/i] Read carefully before proceeding.


    Computer crashes randomly, need some help [​IMG]
    Warning
    Computer crashes randomly, need some help [​IMG]
    If you're overclocking your system, revert back to stock clocks now.
    Computer crashes randomly, need some help [​IMG]



    Computer crashes randomly, need some help [​IMG]
    Note Test the system once the overclock is removed before continuing with the steps outlined below.

    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    ONE [/i] CPU TEST
    *Arrow Run Prime95 and/or IntelBurnTest to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums & CPU - Stress Test Using IntelBurnTest - Windows 7 Help Forums


    Computer crashes randomly, need some help [​IMG]
    Warning Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.
    Make a photo of the result and post it.




    TWO [/i] RAM TEST
    *Arrow Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums


    Computer crashes randomly, need some help [​IMG]
    Note
    Computer crashes randomly, need some help [​IMG]


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

    Make a photo of the result and post it please.

    Addition:
    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
    If errors show up and you see them a lot later, no problem, the errors don't affect the test.




    Diagnostics Test [/i] HDD TEST

    Computer crashes randomly, need some help [​IMG]
    Note Please run HDTune first, in the order posted!
    *Arrow Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.
    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.

    *Arrow Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.

    Computer crashes randomly, need some help [​IMG]
    Note Do not run SeaTools on an SSD as the results will be invalid.
    Make a photo of the result and post it.

    *Arrow Run chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO with parameter /r
    Upload the chkdsk log *Arrow Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums




    FOUR [/i] GPU TEST
    *Arrow Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums


    Computer crashes randomly, need some help [​IMG]
    Note Run Furmark for around 30 minutes.

    Computer crashes randomly, need some help [​IMG]
    Warning Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.
    Make a photo of the result and post it.

    In Furmark you can find a tool called 'GPU-Z' (if you want to install GPU-Z is up to you), when GPU-Z is open click on the 'Sensors' tab, on this tab you can monitor
    • the frequency of the GPU,
    • the GPU memory clock,
    • the temperature,
    • the power,
    • the load on the GPU,
    • Etc.
    I would like you to make a screenshot of GPU-Z after you have either cancelled Furmark for any reason or Furmark is finished, post this screenshot in your next reply with the result of Furmark.
     
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Computer crashes randomly, need some help

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