Windows 10: Computer crashing with specific programmes since update KB5000802

Discus and support Computer crashing with specific programmes since update KB5000802 in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi, Installed the above update on 12.3.21. Since then, every time I try to either print anything or run LibreOffice, the computer crashes and... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by DrSarahV, Mar 21, 2021.

  1. DrSarahV Win User

    Computer crashing with specific programmes since update KB5000802


    Hi,


    Installed the above update on 12.3.21. Since then, every time I try to either print anything or run LibreOffice, the computer crashes and reboots. It says the stopcode is APC INDEX MISMATCH. What should I do?


    Edited: I did uninstall and reinstall LibreOffice to see whether that helps, but running LibreOffice is still having the same effect.

    :)
     
    DrSarahV, Mar 21, 2021
    #1
  2. peach1971 Win User

    all games crash!

    I suggest you run rthdribl > http://www.daionet.gr.jp/~masa/archives/rthdribl_1_2.zip
    Increase the window size step by step and watch your vga temps permanently.
    What happens?
    If it crashes, run at stock speeds as suggested before and retry.

    P.S.: When your system locks, does the display signal turn off after a time?
    Stuttering sound or no sound at all when freezing?
    What X1800XT model do you own exactly?
     
    peach1971, Mar 21, 2021
    #2
  3. Naki Win User
    GPU-Z 0.8.7 crash on launch

    W1zzard is asking you to test so that he can suggest next steps and be able to troubleshoot the issue you have.
    If another version works, it would be one set of steps.
    If several other versions also fail/crash, then it would be another.
     
  4. Dyan Rey Win User

    Computer crashing with specific programmes since update KB5000802

    Windows 10 Update and Computer is Running SLOW

    Hello,

    Given that there was an update that was recently installed on your computer, it is possible that there are underlying software issues in the operating system of your computer. To help us identify the cause of this issue, we would need to know the following
    information:

    • Which build and edition of Windows 10 is currently installed on your computer?
    • What specific update was recently installed on your device?
    • Are you also experiencing with the applications randomly crashing?

    In the meantime, we suggest that you perform a clean boot by following the steps indicated on this
    link. It will help us to troubleshoot and determine what conflict is causing the problem.

    Keep us updated with the result.
     
    Dyan Rey, Mar 21, 2021
    #4
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Computer crashing with specific programmes since update KB5000802

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