Windows 10: Computer doesn't recognize it when I insert a CD or DVD

Discus and support Computer doesn't recognize it when I insert a CD or DVD in Windows 10 BSOD Crashes and Debugging to solve the problem; When I insert a DVD or CD into the external CVS Player attached to my computer, there is no response, so I am unable to play or record discs. How can I... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Norman Blackwell, Apr 16, 2020.

  1. Computer doesn't recognize it when I insert a CD or DVD


    When I insert a DVD or CD into the external CVS Player attached to my computer, there is no response, so I am unable to play or record discs. How can I correct this situation so that my pc acknowledges a disc or whatever else I might might want to enter. Windows 10, HP EliteDesk Computer.

    :)
     
    Norman Blackwell, Apr 16, 2020
    #1

  2. CD/DVD drive not recognized

    ---I'm okay with opening latops. I've opened this one 3 times, adding SSD HD and upgrading RAM. I'll be able to try this later on, Friday, probably. With it spinning up when a CD is inserted, I'm not sure this would help. I'd appreciate advice on this.


    Computer doesn't recognize it when I insert a CD or DVD [​IMG]

    Computer doesn't recognize it when I insert a CD or DVD [​IMG]

    Computer doesn't recognize it when I insert a CD or DVD [​IMG]

    Computer doesn't recognize it when I insert a CD or DVD [​IMG]

    Computer doesn't recognize it when I insert a CD or DVD [​IMG]

    Computer doesn't recognize it when I insert a CD or DVD [​IMG]

    Computer doesn't recognize it when I insert a CD or DVD [​IMG]

    Computer doesn't recognize it when I insert a CD or DVD [​IMG]
     
    DellySheCorte, Apr 16, 2020
    #2
  3. CD/DVD drive not recognized

    First, try inserting a disc in the drive, does it spin up?
    Sometimes, it takes media in the device to be recognized, rare for an optical drive though.

    A few other suggestions
    • Try uninstalling the device in Dev mgr, wait 2 or 3 minutes and if Windows doesn't cycle though hardware changes, right click any device and select Scan for Hardware changes.

    • You might also want to check File and Folder options in File Explorer
      press the blue file menu,
      select Change folder and Serach options
      select the View tab
      is show empty drives selected?

    • It would help members if you could post a screen shot of Dev mgr device properties (post the first 4 tabs)
      If it is an unknown device -post the General tab and the Details.
      On the Details tab, select Hardware IDs from the drop down box


      Computer doesn't recognize it when I insert a CD or DVD [​IMG]



      Computer doesn't recognize it when I insert a CD or DVD [​IMG]



      Computer doesn't recognize it when I insert a CD or DVD [​IMG]



      Computer doesn't recognize it when I insert a CD or DVD [​IMG]



      Computer doesn't recognize it when I insert a CD or DVD [​IMG]

    I'm not sure if these suggestions will help. I had a similar issue with a CD drive on a Vista box, turned out to be a hardware issue on the Mobo. The optical drive is really controlled by a few settings (DVD, CD, Writer) and when it doesn't work, it is hard to diagnose.

    If the device worked before (recently), it's a Win10 issue, and it might be version specific. There are known issues with AMD graphics drivers, this might extend to the chipset as well - those with Intel boards / CPUs can ignore this part. It's a guess anyway.

    If you're comfortable with hardware, you might try removing the optical drive from the box, restarting without it attached, and then shut down, reinstall the optical drive and start up the machine.

    Follow instructions in the service manual for your device or on the mfr website.
     
    Slartybart, Apr 16, 2020
    #3
  4. Nofsdad Win User

    Computer doesn't recognize it when I insert a CD or DVD

    No longer recognizes CD/DVD drive


    Since receiving the Win 10 Home upgrade my computer no longer recognizes the DVD drive. It doesn't show in Device Manger or in the device list in This PC although it does spin up if you insert media into it. I've tried all the suggested remedies except messing with the registry and nothing works. This is one of several problems I've had with device drivers since the upgrade.

    Windows 10 Home 64 bit
    AMD FX-4130 3.80Ghz
    8Gb Installed memory
     
    Nofsdad, Apr 16, 2020
    #4
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Computer doesn't recognize it when I insert a CD or DVD

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