Windows 10: Computer freezes but not completely

Discus and support Computer freezes but not completely in Windows 10 BSOD Crashes and Debugging to solve the problem; Ok so PC history first : Back in novemeber or december 2020 I upgraded the processor and MOBO for my PC, i went from i5 7600k with a z170 board to a... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Zog_2nd, Mar 3, 2021.

  1. Zog_2nd Win User

    Computer freezes but not completely


    Ok so PC history first :


    Back in novemeber or december 2020 I upgraded the processor and MOBO for my PC, i went from i5 7600k with a z170 board to a Ryzen 7 3700x with a X570 board. I kept my nvidia GTX1080, my 16GB of RAM, and both of my drives 250GB NVme SSD for boot and a 1TB SSHD.

    But the end of my semester approaching i didn't have time to reinstall windows along all the software i use for school. I know that it is recommended between major hardware changes. So i postponed the reinstallation until two weeks ago at the end of my exams I passed all of them if you wonder : .

    So the install went smoothly, until a few days after the install the PC froze randomly while talking with a friend while being on zoom for online classes, but i could do some things :

    - Move the cursor

    - Close apps only some that are windowed and only after a 5s delay

    - Could rightclick on some elements taskbar, desktop

    - Could see the outline of button when you mouse over for Firefox favorites for exemple

    - Could still open Task manager

    So the first crash I thought it was nothing, a random windows crash happens.

    But it happened a few more times since while doing random things playing game, working on excel, chilling on twitch + discord, during online classes very problematic : , and after different times from startup.

    During a crash i took this photo from the task manager where it shows 100% utilisation in 3D and Copy and -1% ??? in encoding and decoding

    https://imgur.com/a/8k9vGt0

    After a bit of research about what could caused it, I found this post :

    https://www.reddit.com/r/techsupport/comments/g54cax/computer_freezes_but_can_still_move_mouseneed/

    The temps of my PC seems normal, I tried resitting the ram, i tried to deactivate audio drivers that seemed to have help tengu-alysaar and the connection between the NVIDIA audio driver and the weird thing on the task manager seemed like a link ? :

    https://imgur.com/a/Rl6vASh

    So i'm a bit out of ideas of what to look for. Hope you can help me :

    :)
     
    Zog_2nd, Mar 3, 2021
    #1
  2. Mayra Aqu Win User

    Windows 10 Computer Randomly Freezes

    Hi,

    Listed below are some possibilities why the computer keeps on freezing:

    • Outdated drivers.
    • Virus and malware.
    • Corrupted system files.

    We suggest performing the steps on this article that can help resolve the issue.

    Get back to us if you have other concerns.
     
    Mayra Aqu, Mar 3, 2021
    #2
  3. 3Colors Win User
    Windows Updated(16299.309).KB4088776 Restart is required to complete.

    Hi dalchina. Good news, I followed your suggestion and reinstalled the update and now it appears as "installed correctly" *Biggrin Maybe it was not necessary to run the Windows Update Troubleshooter or maybe if necessary. But using it I do not think it could have worsened something. The installation was very fast, unlike the first time it showed step 1 and step 2 completed.

    Thanks for the suggestions and for the time to respond Computer freezes but not completely :) Best regards.


    And thanks for the tip of that program, I'll have it on my list.
     
    3Colors, Mar 3, 2021
    #3
  4. Computer freezes but not completely

    Fix Laptop after upgrade to Windows 10 now slow or freezing completely

    Hi Marina,

    What is the error that you see on Startup? Provide complete and exact error code or message.

    I suggest that you run the SFC scan and check if it helps to improve the Computer performance. Follow the steps :

    • Press Windows + X
    • Click Command prompt (Admin)
    • Type sfc /scannow
    • Press Enter
     
    Vinod Archak, Mar 3, 2021
    #4
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Computer freezes but not completely

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