Windows 10: Computer freezes if I click the Windows spotlight facts on wake

I have a Dell E6520 running Windows 10 Pro 20H2. When I wake my computer and try to click on one of the fact tabs to find out more about the Windows spotlight, the computer freezes and I have to do a forced restart. I was able to fix it temporarily by resetting and re-registering Windows spotlight, but the problem came back after a few days. I know there is an obvious solution: just disable Windows spotlight or just don't click on it, but I find the Windows spotlight interesting and would like to fix it. Does anyone know how to permanently stop this freezing?

:)

 

Spotlight

Hi,

Windows spotlight is an option for the lock screen background that displays different background images and occasionally offers suggestions on the lock screen. For us to better isolate your concern, we'd like to gather more information:

• Is there a way for you to provide us a screenshot?
• Have you made any recent changes before this issue occur?
• Are you able to use spotlight before?

Meanwhile, we suggest that you follow these steps to modify Lock screen background to spotlight:

• Open Settings.
• Click Personalization and select Lock screen.
• Under Background, choose Windows spotlight.

Keep us posted if you need additional help.

 

How to stop mouse movement from waking the computer?

Thanks lgentry. I have a Microsoft wired keyboard and a Logitech wireless mouse. Under Device Manager>Keyboards it lists two "HID Keyboard Device"s and the Microsoft keyboard. Unchecking the "Allow this device to wake the computer" for the two HID keyboards fixed the problem as you suggested. Weird that one must prevent "keyboards" from waking the computer to in fact prevent the mouse from waking it.

 

Windows Spotlight on the lock screen

Hi,

There are multiple causes on why you're encountering this issue. To further troubleshoot the issue, we suggest that you disable and re-enable Spotlight. Simply follow the steps below:

• Right-click on the desktop and open Personalize.
• Open Lock Screen tab.
• Under Background, switch from Windows Spotlight to a Picture or the Slideshow.
• Click OK and close the Window.
• Now Log off and log in.
• Navigate to Lock screen and enable Windows Spotlight again.

Let us know how it works.