Windows 10: Computer freezes on normal tasks

Winver: 20H2 OS build 19042.804

Since about 2 weeks ago, my PC started freezing while I'm browsing, opening a folder, opening a desktop app like Skype or Slack, or anything really.

This happens randomly. I could have a day without any issue, but more often than not, I'll have a freeze at least twice a day.

For example, I can have a company meeting using Hangouts and I'll try to open a folder or an app and then the mouse and keyboard are no longer responsive, the cam of the other people in the chat is frozen but the voice chat is still active. I can hear them but I didn't check if they can hear me.

Since this happened too many times, I decided to seek help and ask here if anyone can please help me figure out what's wrong.

I attached logs.

Thank you.

-PC-(2021-02-15_19-14-52).zip
systeminfo.zip

:)

 

Windows 10 Computer Randomly Freezes

Hi,

Listed below are some possibilities why the computer keeps on freezing:

• Outdated drivers.
• Virus and malware.
• Corrupted system files.

We suggest performing the steps on this article that can help resolve the issue.

Get back to us if you have other concerns.

 

Cannot Enter Safe Mode / Computer boots normally

I'm running Win 10 Pro 1903.

Here are the steps I have taken to get into safe mode: Start button, settings, update and security, recovery, advanced startup, troubleshoot, advanced options, startup settings, restart. The computer boots normally, not in safe mode. Any suggestions would be most helpful. Thanks in advance for your help and interest. .

 

I cannot access Windows Update or Backup or Task Manager in my Windows 10 computer.

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows Insider Builds.

I understand the inconvenience you are facing in accessing the operating system, we will help you with this issue.

Do let us know the following to assist you better with this issue:

• Have you made any changes to the operating system prior to this issue?
• What is the error message/ error code that you receive with respect to Task Manager?
• Does this issue persists in Safe mode as well?

Try few of the below troubleshooting steps and check if it helps.

Step 1: I suggest you to boot the computer in Safe mode and check if the issue persists.

Refer: Start your PC in safe mode in Windows 10


Follow the steps to place the computer in normal mode.

• Press Windows + R keys to open
  Run command.
• Type msconfig and press
  Enter.
• In the System Configuration window, click on
  General tab.
• Select Start-up selection as
  Normal startup, click on Apply
  and Ok.
• Follow onscreen instructions.

Step 2: I suggest you to end the Windows Explorer process and create the new one.

• As Task Manager is not working press Ctrl+Shift+Esc
  and check if Task Manager pops-up or press Ctrl+ Alt+ Delete and check if it helps.
• Under Process tab, search for Windows Explorer.
• Right click on it and click on End task.
• Click on File in the Task Manager
  at top left corner of the window and select Run new task.
• Type explorer.exe and click on Ok.

Step 3: I suggest you to Run SFC scan.

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

Follow the below steps:

• Right click on the Start button, click on
  Command Prompt (Admin).
• Type “sfc /scannow” without the quotes and hit
  Enter.
• After the scan, restart the computer and check for the issue.

Hope it helps. Try the above and update us the status of this issue for further assistance.