Windows 10: Computer freezes randomly

Hello,

I have repeated issue with my laptop Dell Vostro 5590 - windows 10 pro freezing every hour or two. While it freezes, I can still open task manager and use my mouse, yet programs stop responding.
The computer is brand new, and I preformed all diagnostics with the manufacturer.
I also tried every possible solution I found online.

There are few errors in event viewer, none critical, which I was not able to fix due too lack of proper information about them on the internet. However, none of them are corresponding with the freezes.
Errors are: "DPTF - event ID 17" and "Kernel-power - event ID 137".

I'm getting desperate and I hope someone can help me troubleshoot this and fix it for good.
Thank you!

:)

 

Windows 10 freezes randomly

I had already tried turning off fast startup, to no avail.
Will look at the list you provided, thanks. Hard to do when computer freezes on the Windows loading screen though. *Biggrin

I had tried that as well... no result.

 

Windows 10 freezes randomly

Hi,

To better assist you regarding Windows 10 which freezes randomly, please provide the following:

• Which is the last Windows update build you've applied to the computer?
• Are there any third party applications that are currently installed?

Furthermore, we suggest that you do a BIOS update to your computer. Here are the steps:

• Check the motherboard manufacturer's website to find the specific model of your motherboard.
• Go to the computer manufacturer's website.
• Look for the computer model that you're using.
• You should find any available BIOS update.

Let us know how it goes.

 

Windows 10 Computer Randomly Freezes

Hi,

Listed below are some possibilities why the computer keeps on freezing:

• Outdated drivers.
• Virus and malware.
• Corrupted system files.

We suggest performing the steps on this article that can help resolve the issue.

Get back to us if you have other concerns.