Windows 10: Computer freezes when playing any video

Hi,Whenever I watch any video, either on YouTube via a browser or using built in Media Player, after 5-20 minutes of watching a video my computer becomes unresponsive. Only way to solve the issue each time is to force reboot the computer.I am using the following specs computerAMD Ryzen 9 5900X 12-Core Processor 3.70 GHz Windows 11 Home V. 22H2 OS 22621.3155I am using Avast Premium SecurityAny assistance you can provide would be greatly appreciatedThanks

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video not playing

Hi,

Thank you for writing to Microsoft Community Forums.

1. May I know, which video player you are using to play the video?
   
2. Are you able to play the video on any other computer?
   
3. Are you facing the issue with only specific video or with all the other videos?
   

This issue could also occur when the USB or SD card is corrupted when you have transferred the video.

Try the troubleshooting methods provided below to further narrow down the root cause of the issue.

Method 1: Try a different video player.

1. Try to use a different USB to transfer the video, if you are playing it on other computer or device.
   
2. I suggest you to try a different video player and check if it plays.
   
3. You can also check on different device or computer.
   

Step: Run Windows Media player troubleshooter.

1. Press Windows + R key on your keyboard together.
2. Copy and paste the below command and run each at a time and follow the onscreen instruction on the troubleshooter
3. msdt.exe -id WindowsMediaPlayerConfigurationDiagnostic
4. msdt.exe -id WindowsMediaPlayerLibraryDiagnostic
5. msdt.exe -id WindowsMediaPlayerDVDDiagnostic
6. Reboot the computer and check.

If you still face the issue, reply to this post with more information.

Hope it helps,

Amit Sunar

Microsoft Community – Moderator

 

Computer freezes when I try to play videos on Youtube

Hi David,

For us to better assist you with your concern, kindly answer the following:

• When did the issue start?
• Were there any changes to your computer before encountering the issue?
• Does your computer freeze only when playing videos on YouTube?
• Does the issue occur when playing videos that are saved on your computer?
• Does the issue also occur when playing online videos from other video streaming websites?
• Which web browser are you using? Does the issue also occur when using other web browsers? (Examples of web browser: Internet Explorer, Microsoft Edge, Google Chrome, Mozilla Firefox, etc.)

We'll be waiting for your response.

 

Computer freezes when I try to play videos on Youtube

Hi

For the first time in ages, this morning my computer is freezing up when I try to play videos with sound from YouTube.

I've looked at previous reports of this problem and how to fix it. In the Device manager, I don't have a "graphics card" heading......

I am a complete novice and would be grateful for simple step advice please.

Many thanks

David