Windows 10: Computer freezes when using the drawing function

Discus and support Computer freezes when using the drawing function in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi Whenever I use the drawing function on my laptop Microsoft Word and Adobe it freezes. It freezes when I use my mouse or pen to draw. It happens... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Jooyah, Jul 14, 2020.

  1. JOOYAH
    Jooyah Win User

    Computer freezes when using the drawing function


    Hi


    Whenever I use the drawing function on my laptop Microsoft Word and Adobe it freezes.

    It freezes when I use my mouse or pen to draw.

    It happens more frequently when I have Zoom meetings open application. The audio still plays in the background. Sometimes there will be beep noises when I move the mouse.

    I am unable to reach the task manager and have to manually shut down the laptop.

    I have an HP ENVY x360 Convertible 15-ds1063cl

    :)
     
    Jooyah, Jul 14, 2020
    #1
  2. MAYRA AQU
    Mayra Aqu Win User

    Windows 10 Computer Randomly Freezes

    Hi,

    Listed below are some possibilities why the computer keeps on freezing:

    • Outdated drivers.
    • Virus and malware.
    • Corrupted system files.

    We suggest performing the steps on this article that can help resolve the issue.

    Get back to us if you have other concerns.
     
    Mayra Aqu, Jul 14, 2020
    #2
  3. NYIMA YONTEN
    Nyima Yonten Win User
    Laptop freezes during Starting up on Windows 10 computer.

    Hi Nguyen,



    Thank you for your response with the current status of the issue.



    To assist you better, please provide us the below information:

    • Have you tried to perform startup repair of the computer?
    • When you say that "The screen was freeze, neither the Keyboard nor the Mouse responded.", when exactly the screen is getting freeze? Is it at login screen or while booting the computer?
    • When you switch on the computer, are you able see anything on the screen?


    I suggest you to try to perform the steps which provided in the previous post and let us know the results.





    Reply to us with the information, so that we can assist you better.

    Let us know if you need any further assistance on Windows related issues and we will be glad to help.
     
    Nyima Yonten, Jul 14, 2020
    #3
  4. DARIAN TAB
    Darian Tab Win User

    Computer freezes when using the drawing function

    computer Freeze

    Hi,

    Software or driver conflicts after downloading Windows 10 may be causing the freezing on your computer. Answering the following questions may help us in identifying the underlying cause of the issue:

    • Aside from updating to Windows 10, were there any other changes made on your computer prior to the issue?
    • Are you getting an error message or code when the issue happens?
    • What troubleshooting steps have you already performed?

    Regards.
     
    Darian Tab, Jul 14, 2020
    #4
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Computer freezes when using the drawing function

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